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Health Facilities Programs - Home Page

Welcome to the Health Facilities Programs home page. Click on the links below to access facility licensing applications, contact information and more.

*Notice* Physcian Requirements for Freestanding Emergency Medical Care Facilities Staffing



Abortion Facilities

Applications and Forms

DSHS Vital Statistics Abortion report forms for physicians">DSHS Vital Statistics Abortion Report forms for Physicians


Ambulatory Surgical Centers

Applications and Forms


Architectural Review Group

Applications and Forms


Birthing Centers

Applications and Forms


End Stage Renal Disease Facilities

Applications and Forms


Freestanding Emergency Medical Care Facilities

Applications and Forms


Hospital Licensing and Regulation

Applications and Forms

Hospitals - General and Special

Hospitals - Psychiatric and Crisis Stabilization Units

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Information for Sexual Assault Patients

Forms


Narcotic Treatment Clinics

Applications and Forms


Special Care Facilities

Applications and Forms


Substance Abuse Treatment Facilities

Applications and Forms

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Enforcement Actions

Click on the facility type below for current actions


Open Records

The Public Information Act

Texas Government Code, Chapter 552, Public Information, gives you the right to access government records, and an officer for public information and officer's agent may not ask why you want them. All government information is presumed to be available to the public.

Certain exceptions may apply to the disclosure of the information. Governmental bodies shall release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought.

Rights of Requestors

You have the right to:

  • Prompt access to information that is not confidential or otherwise protected;
  • Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements;
  • Receive certain kinds of information without exceptions, like the voting record of public officials, and other information;
  • Receive a written statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement;
  • Choose whether to inspect the requested information (most often at no charge), receive copies of the information or both;
  • A waiver or reduction of charges if the governmental body determines that access to the information primarily benefits the general public;
  • Receive a copy of the communication from the governmental body asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the requested information, a redacted copy;
  • Lodge a written complaint about overcharges for public information with the Office of the Attorney General. Complaints of other possible violations may be filed with the
    county or district attorney of the county where the governmental body, other than a state agency, is located. If the complaint is against the county or district attorney, the complaint must be filed with the Office of the Attorney General.

Responsibilities of Governmental Bodies

All governmental bodies responding to information requests have the responsibility to:

  • Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures;
  • Be informed about open records laws and educate employees on the requirements of those laws;
  • Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, has amended the request, or has sent a complaint of overcharges to the Office of the Attorney General, in writing before finalizing the request;
  • Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time;
  • Request a ruling from the Office of the Attorney General regarding any information the governmental body wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor;
  • Segregate public information from information that may be withheld and provide that public information promptly;
  • Make a good faith attempt to inform third parties when their proprietary information is being requested from the governmental body;
  • Respond in writing to all written communications from the Office of the Attorney General regarding charges for the information. Respond to the Office of the Attorney General regarding complaints about violations of the Act.

Procedures for Requesting Information

There is no specific form for submitting your open records request. Your request must be in writing and may be submitted by mail, fax or email. Include enough description and detail about the information requested so we can accurately identify and locate the information. List your name and mailing address so we can provide you with the requested information. We may also provide you with an itemized statement of charges, if applicable, or notify you if the information you are requesting cannot be provided promptly.

Mailing address:
Texas Department of State Health Services
Facility Licensing Group/ MC 2835
Pamela Adams, Program Specialist
PO Box 149347
Austin, Texas 78714-9347

Fax number: (512) 834-4514
Email address: Pamela Adams

Additional Resources for Open Records

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Contact Us

Phone and Fax Numbers

Program Name Phone Number Fax Number
Abortion Facility Licensing (512) 834-6646 (512) 834-4514
Ambulatory Surgical Center Licensing (512) 834-6646 (512) 834-4514
Architectural Review Group (512) 834-6649 (512) 834-6620
Birthing Center Licensing (512) 834-6646 (512) 834-4514
Crisis Stabilization Unit Licensing (512) 834-6648 (512) 834-4514
End Stage Renal Disease Facility Licensing (512) 834-6646 (512) 834-4514
Freestanding Emergency Medical Care Facility Licensing (512) 834-6648 (512) 834-4514
Hospital Licensing - General, Special, or Psychiatric (512) 834-6648 (512) 834-4514
Narcotic Treatment Program Licensing (512) 834-6600, ext. 2118 or 2016 (512) 834-4514
Narcotic Treatment Program Compliance (512) 834-6700 ext. 2146 (512) 834-6638
Special Care Facility (512) 834-6648 (512) 834-4514
Substance Abuse Facility Compliance (512) 834-6700 ext. 2126 (512) 834-6638
Substance Abuse Facility Licensing (512) 834-6600, ext. 2118 or 2016 (512) 834-4514
Texas Medical Disclosure Panel (512) 834-6648 (512) 834-4514


Email Addresses

  • Submit email inquiries
  • To e-mail any staff member, the general mailing convention is
    firstname.lastname@dshs.state.tx.us
Zone Offices

Contact information for the zone offices is available by finding your County and Zone Map.

Mailing Addresses

Architectural Review Group

Texas Department of State Health Service
Architectural Review Group (MC 2835)
P.O. Box 149347
Austin, TX 78714-9347

Licensing

Texas Department of State Health Services
Facility Licensing Group (MC 2835)
P.O. Box 149347
Austin, TX 78714-9347

Substance Abuse Compliance And Narcotic Treatment Program

Texas Department of State Health Services
Substance Abuse Compliance and Narcotic Treatment Program (MC 1979)
P.O. Box 149347
Austin, TX 78714-9347

Physical Addresses
(For special delivery, such as Fed Ex or UPS)

Architectural Review Group

Texas Department of State Health Services
The Exchange Bldg.
Architectural Review Group (MC 2835)
8407 Wall Street       
Austin, TX 78754

Licensing

Texas Department of State Health Services
The Exchange Bldg.
Facility Licensing Group (MC 2835)
8407 Wall Street
Austin, TX 78754

Substance Abuse Compliance and Narcotic Treatment Program

Texas Department of State Health Services
The Exchange Bldg.
Substance Abuse Compliance and Narcotic Treatment Program (MC 1979)
8407 Wall Street
Austin, TX 78754

Map and directions to the Exchange Bldg.

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Complaint Process

Any person having knowledge that substandard care has been provided by any of the health care facilities regulated by the Texas Department of State Health Services may file a complaint.

Information to Supply When Making a Complaint

  • Your name, address and telephone number. Every effort is made to protect your confidentiality, however, we must provide this information if requested in accordance with the Public Information Act. Or, you may make a complaint and remain anonymous.
  • The name, address, telephone number and date of birth or age and the social security number, if available, of the patient(s)/client(s) referenced in the complaint.
  • Date(s) of incident(s).
  • Specify all facts directly related to the incident(s) being reported.

How to Submit a Complaint against a Regulated Health Facility

Complaints may be mailed, faxed or delivered by phone via the complaint hotline, except for a complaint against a licensed abortion center. Complaints against abortion centers must be in writing and may be anonymous.

Submitting a Complaint against Healthcare Facilities (Except Substance Abuse or Narcotic Treatment Facilities)

This includes: abortion centers, ambulatory surgical centers, birthing centers, community mental health centers, comprehensive out-patient rehabilitation facilities, end stage renal disease facilities, hospitals, out-patient physical therapy, portable x-ray services, rural health clinics, special care facilities, and speech pathology services.

Submitting a Complaint against Substance Abuse or Narcotic Treatment Facilities

How We Process Complaints against Regulated Health Facilities

The Facility Compliance Group receives complaints against regulated health facilities. The steps for handling consumer/public complaints are:

  • Evaluate allegations to determine if a potential regulatory violation exists
  • Evaluate allegations to determine if referral to another regulatory body is appropriate
  • Authorize investigation, if a potential regulatory violation exists
  • Send referral letters to other regulatory bodies, as appropriate
  • Conduct investigation by on-site visit or by mail, as appropriate
  • Determine regulatory violations, if indicated.
  • Recommend enforcement action to be taken against the facility, if indicated
  • Notify complainant of investigative findings
  • Take enforcement action against facility, as appropriate

Federal enforcement action against a regulated entity may be taken by the Health Care Financing Administration of the U.S. Department of Health and Human Services.

State licensing enforcement action against a regulated entity may be taken by the Texas Department of State Health Services through the Enforcement Unit.

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Last Updated May 11, 2016

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