Downloadable Instruction Sheets

I am an HHSC Enterprise Employee. How do I Activate my TRAIN account?

How do I Register for an Online Independent Study Course?

How do I Register for an Instructor Led Course?

How do I View my Certificates?

Frequently Asked Questions

What is TRAIN Texas?

  • TRAIN is a National Learning Management System (LMS). It is a project of the Public Health Foundation with a grant from The Robert Wood Johnson Foundation and funding from participating states and the Centers for Disease Control and Prevention. Texas, along with approximately 20 other states use TRAIN as their centralized database for sharing public health training opportunities.
  • The TrainingFinder Real-time Affiliate Integrated Network, or TRAIN, is the nation’s premier learning resource for professionals who protect the public’s health. TRAIN is comprised of the national site and participating TRAIN affiliate sites. Affiliate sites are managed by many state public health agencies, academic partners, and others. When completed, TRAIN will serve the majority of the U.S. public health workforce.
  • Because all TRAIN sites are connected, TRAIN users can access information about state, local, national, or international training available to them through any participating TRAIN site.

How Do I Access TRAIN Texas?

What are TRAIN System Requirements?

  • Internet Browsers-
    • Internet Explorer 7.0+ or Chrome 
    • Users running other Browsers could potentially experience problems when using TRAIN or courses posted within TRAIN. Run the Environment Checker for additional troubleshooting (See: Help/Test Your Environment).
  • If you plan on taking online courses through TRAIN, then your browser must be set as follows:
    • JavaScript must be enabled
    • Pop up windows should be allowed to launch on-line courses.
    • ActiveX must be enabled
  • If you would like to test your computer to make sure it meets TRAIN requirements, access this link: and select “Help” then “Test Your Environment”.

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Can I Access TRAIN From My Home Computer?

  • TRAIN is an internet-based application. It is available 24 hours a day, 7 days a week from any location.

My Program Provides Training to HHS Employees and Others Outside of HHS. Can I Use the TRAIN Learning Management System to Record the Training Our Program Offers?

  • Absolutely! If you are providing public-health related training or any type of training to public health professionals to enhance their skills, then TRAIN is available at no charge to your program for use. All TRAIN Course Providers are required to take basic training in the use of the system. Once completed, the necessary security if assigned to the person to begin managing their training program.

How Do I Get Started Using TRAIN Texas if I Am Not a HHS Enterprise Employee?

  • Select the Join button on the TRAIN landing page.
  • Please read the TRAIN policies carefully. If you agree to these policies, select the check box to continue with the registration.
  • Complete the learner account by filling out all the necessary information. Required fields are indicated with an asterisk (*).
  • (REMEMBER: Use your work e-mail address as your Login Name.)

I Am a HHS Enterprise Employee. I Tried Logging in With My E-mail Address and No Password, but My Record Could Not Be Found. What Do I Do?

  • The transfer of data from accessHR to TRAIN is performed monthly; however, on occasion, an employee’s record doesn’t get transferred. If you can’t log in, please email your name and employee ID number to . Your record will be added manually and you’ll be notified.

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I Need Basic Instructions on Navigating Through TRAIN. Where Can I Get Such Instructions?

How Do I Search for Courses if I Do Not Have a Course ID?

  • Log in using your work email address and password.
  • Enter the subject, title, or keyword in the Keyword or Course ID box at the top of the page.
  • Select the Advanced link to search Subject, Target audience, Competency, Format, Credit type, Course provider, Date, Distance, Accreditation, Certificate or Keyword search.

How Do I Withdraw from a Class?

  • Log in using your work e-mail address and password
  • Select My Learning, then the Current Courses button.  A list of classes you are registered in or are in the process of taking will appear.
  • Select the M next to the class to manage this course.
  • Select the Withdraw button

How Do I See if I’ve Completed Training?

  • Log in using your work e-mail address and password.
  • Select My Learning. A list of classes you are registered in or are in the process of taking will appear.

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How Do I add a Non-TRAIN Course to My Transcript?

  • Under My Learning, select the TRAIN transcript button.
  • Scrolling all the way to the bottom to see the Non TRAIN Course Add button
  • Select the Non TRAIN Course Add button and follow the prompts

Note: This will is add the course to your TRAIN transcript; but not to your Access HR transcript.

What Documentation Will I Receive After I Complete an ICS Online Course From FEMA?

  • Upon successful completion, you will receive an e-mail from FEMA within one business day that confirms your transcript has been updated and a link to create your electronic certificate. The certificate will be in a Portable Document Format (PDF) file. You will be able to save and /or print the file. Adobe Reader is required to open the certificate. If you do not have this software, it can be obtained as a free download at
    Important: Once you have received e-mail from FEMA indicating you have completed the ICS course, please forward the e-mail to your designated Preparedness Training Coordinator. If you do not know who that person is for your organization, please contact the TRAIN Texas helpdesk at 512-776-7336 or e-mail

How Can I Get A Copy Of My Training Certificate of Completion for FEMA ICS Courses and What Should I do if I Have a Problem While Taking a FEMA Course?

  • If you have trouble while in the course or need verification that you completed the course and you did not receive e-mail, contact the FEMA training department at 301-447-1200 or

I Am Unable to Launch an Online Course.

  • Minimum System Requirements:

    • Web Browser Minimum Requirements:
      • Internet Explorer 7
      • Chrome Version 12
    • Javascript enabled
    • Cookies enabled

    Recommended System Specifications/Software:

    • Internet Explorer 9
    • Chrome Auto Update Enabled (Latest Version)
    • Microsoft Office or compatible applications (Office 2000 or later recommended).
    • Adobe Reader

    Users running other browsers could potentially experience problems when using TRAIN or accessing courses posted to TRAIN. Run the Environment Checker for additional troubleshooting (See: Test Your Environment on the left-hand menu).

    Please note that some courses posted to TRAIN may require the following software:

    • Adobe Flash
    • Java
    • ActiveX

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How Do I Resume an Online Course?

  • To resume taking an online course:
    • Log in using your work email address and password.
    • Select My Learning. A list of classes you are registered in or are in the process of taking will appear.
    • Select the course that you want to resume.

How Can I Get A Copy Of My Training Certificate of Completion?

  • Under My Learning Record, select the Certificates link
  • Choose the link from the Certificate list to download.
  • The Certificate will be in Adobe PDF format.

Who Do I Contact Regarding a Course I Have Registered?

  • Each course entered in TRAIN has a contact person associated. Look under the Contacts tab on the Course Details page.

How do I re-set my password in TRAIN?

  • Log in using your work email address and password.
  • Under My Learning Record, select My Account
  • Enter new password and confirm
  • Select Save and Back button

How do I make SCORM Courses Open in IE9?

Internet Explorer and Google Chrome are the only supported browsers for use with TRAIN. However, IE9 must run the website in Compatibility View for it to function properly.

TRAIN users who have IE9 will launch a course, and the screen will tell them that the course is loading. However, nothing else will happen, the screen will just stay white.

If this happens, you’ll see the Compatibility View icon on the right hand side of the Address bar. To turn on Compatibility View, click the Compatibility View icon. This should make the icon change from an outline to a solid color.

When you turn on Compatibility View, the website you're viewing will be displayed as if you were using an earlier version of Internet Explorer.

From now on, whenever you visit this website, it will be displayed in Compatibility View. However, if the website receives updates to display correctly in the current version of Internet Explorer, Compatibility View will automatically turn off.


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Last updated January 27, 2014