The EMS Compliance Central Team receives all complaints for Texas that involve EMS issues and violations of the EMS Act Chapter 773 of the Health and Safety Code, and EMS Rules Chapter 157 of the Texas Administrative Code. Read Current Disciplinary Actions.
To make a complaint:
Contact the EMS Compliance by email at EMS_Complaints; or by regular mail to DSHS, attn EMS Complaints, 1100 W. 49th, Austin, Texas 78756. You can also call the complaint line at (800) 452-6086. Want more information? Click here for Frequently Asked Questions about filing an EMS complaint.
Please complete and send this form to us to file your complaint. Click here for a PDF version 
or a Word version of the complaint form.
The EMS Compliance Central Team coordinates all of the EMS investigations for the state. All complaints will be investigated by the EMS field staff. Once an investigation is complete, it is presented to the Enforcement Review Committee for the appropriate disciplinary action.
We are responsible for performing all of the criminal history background evaluations. All background investigations are conducted according to the Occupations Code Chapter 53. Once these background investigations are completed they are presented to the Review Committee for the appropriate disciplinary action.
EMS personnel use this form to report your arrest or conviction. Click here for a PDF version or a Word version of the self report of arrest/conviction form.
Click on the links below for further information:
Articles on criminal history:
Email comments & questions