Filing a formal complaint
All complaints are received through central office through email or by sending a letter to: EMS Investigations, 1100 W. 49th, Austin, Texas 78756. You may also call (800) 452-6086. If you have any questions about what might be a violation of the EMS Act (Health and Safety Code Chapter 773) or rules please call (800) 452-6086.
The chief investigator coordinates and participates with EMS field offices in conducting complaint investigations of EMS personnel and providers. The Texas Department of State Health Services can only investigate violations of the Texas Health and Safety Code Chapter 773 and the rules adopted under that chapter. Once a complaint is received by the department, it is forwarded to the appropriate EMS field office for investigation. Once the investigation is completed, the case is presented to the Enforcement Review Committee (ERC) to make a recommendation as to what disciplinary action should be taken.
Enforcement Review Committee
The Enforcement Review Committee (ERC) will make a recommendation for the appropriate disciplinary action or for closure of the case. The applicant will be notified if the ERC recommends denial of certification or licensure, or limitations or restrictions as a condition of certification or licensure. If the ERC determines that an applicant is eligible for certification or licensure, the application will be forwarded for processing. NOTE: The applicant going for initial certification will not be allowed to practice as an EMS certificant holder until they receive the certificate in the mail. See Disciplinary Actions.