Obtaining DSHS Laboratory Service:
Setting up an account:
If you don’t already have an account or submitter number with the DSHS Laboratory, call our Reporting Department at (512) 458-7318 ext 2377. You will be assigned a submitter number to use when ordering test request forms and kits.
Ordering test request forms and kits:
To order test request forms, call our Reporting Department at (512) 458-7318 ext 2377. To order supplies and kits call the Container Prep Department at (512) 458-7661. Please be prepared to provide your assigned submitter number. Newborn Screening Kits can only be ordered in writing; please fax your order form to (512) 458-7672. Please allow a minimum of one week for delivery of supplies from date order received by DSHS. If you have not received your order in two weeks please contact (512) 458-7661 to verify that the order form was received. Operators are available by telephone Monday through Friday (7:30 a.m. to 4:30 p.m.) or a message can be left at any time; please include your city with any message. Supplies are mailed out Monday-Friday. For emergency overnight orders, your written request must be received by 2 p.m. the day the shipment needs to go out; the form must be completely filled out including your courier account number so that the shipping costs are billed directly to you from the courier. Please also call no later than 2 p.m. to ensure that the order was received. The DSHS Laboratory is closed on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve Day
- Christmas Day
Billing Information
Tests are billed monthly to the physician’s office, hospital, clinic or institution whose account number appears on the test request form accompanying the specimen. When Medicaid, Medicare, Insurance, or any other Third Party information is included on the test request form, these will be billed prior to the submitter for payment.
- Full payment is due 30 days from date of invoice for all lab services.
- Full payment is due 120 days from date of invoice for Newborn Screening Kits.
Questions about billing may be addressed to:
Department of State Health Services
Revenue Management Unit - Billing Department
PO Box 149347
Austin, TX 78714-9347
(512) 458-7317
CLIA ID #:
45D0660644 - Bureau of Laboratories
Tax ID # 32-0113643
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