Utilization Management is the vehicle through which a Local Mental Health Authority (LMHA) ensures that people receive quality, cost effective services in the most appropriate treatment setting, in a timely manner and that the LMHA has an effective mechanism to manage the utilization of clinical resources. By implementing UM activities, the LMHA strives to achieve a balance between the demand for services, availability of resources, and the needs and well being of persons in need of mental health services.
The Utilization Management Manual (PDF, 351 KB) is provided to assist LMHAs in the ongoing improvement of their UM program.
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