Quality Management Plan
To ensure the service quality of State’s mental health and addiction programs and processes, the Quality Management and Compliance (QM) Unit of the Mental Health and Substance Abuse (MHSA) Division has developed a quality management plan (PDF). This quality management plan guides the service quality improvement activities by:
- Establishing standards and processes for assessing the quality of services;
- Applying the standards against which performance is measured; and
- Establishing a cohesive and focused three year goals plan that directs time, effort, and resources.
Quality Management Plan - FY 2013 (PDF) Posted December 2012