Opticians' Registry Complaint Process

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An individual who wishes to file a complaint against a registered optician may write to:

Complaints Management and Investigative Section
P.O. Box 141369
Austin, Texas 78714-1369

or call 1-800-942-5540 to request the appropriate form or obtain more information. This number is for complaints only. Please direct routine calls and correspondence to the phone number and address on the "Contact Us" page.

How can a person file a complaint against a registered dispensing optician? What happens to a complaint after it is filed?

Contact the Opticians’ Registry Program of DSHS at the address and telephone number shown at the bottom of the main Dispensing Opticians home page. When a complaint is filed with DSHS, staff members review the complaint to determine if it makes allegations that, if proven true, would be a violation of the Opticians’ Registry Act or the rules of the department.

If the allegations would not be a violation of the law or rules, the complaint is closed and the person who filed the complaint is notified of the reason that it was closed. If the allegations would be a violation of the law or rules, DSHS staff members investigate the complaint. If the investigation reveals that no violation occurred, the complaint is closed and the person who filed the complaint is notified of the reason that it was closed. If the investigation reveals that a violation occurred, DSHS staff members determine the appropriate disciplinary action to be taken. Actions may include fines; filing of criminal charges; or suspension, revocation, or probation of the optician’s registration.

What happens if the complaint does not fall within the jurisdiction of the Texas Department of State Health Services?

If DSHS does not have authority to resolve the complaint, it will be referred to the appropriate government agency for handling the complaint, if such agency exists.

Complaints alleging wrongdoing by an optometrist are referred to the Texas Optometry Board. Complaints alleging wrongdoing by an ophthalmologist are referred to the Texas State Board of Medical Examiners. Consumers may file complaints directly with those agencies by calling the Health Professions Council Complaint Hotline at 1-800-821-3205.

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Last updated May 07, 2010
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    Opticians' Registry