The following questions were submitted to WIC EBT Support. We have attempted to answer each question as clearly as possible.
Question 1: Does the State have a specified APL and HCL file retention period for vendors?
Response: The State retains a copy of all APL and HCL files for a period of 3 years. Vendors are not required to archive APL and HCL files but may want to keep copies for research purposes.
Question 2: How do I apply to become a authorized WIC EBT grocer?
Response:Contact Vendor Operations for additional information on becoming an authorized WIC EBT Grocer. Vendor Operation contact information is available on the Food Issuance and Redemption Services Unit Contacts page.
Question 3: How do I apply to become a authorized WIC EBT system reseller?
Response:Send an e-mail to WICEBTSUPPORT@dshs.state.tx.us with your contact information and the system you are marketing. A member of the certification team will contact you to discuss the process.
Question 4: Who are the authorized WIC EBT system resellers for Texas?
Response: A current list of dealers, distributors and resellers of WIC certified ECR systems is available on the WIC EBT Certified ECR Systems page.
Question 5: How is the 60-day window vendors have for submitting claims calculated? Is it 60 days from the first day to spend or 60 days from the transaction date?
Response: EBT claims must be submitted by the 15th day of the month following the transaction date. Vendors are required to provide wholesale/supplier purchase invoices to DSHS within 60 calendar days of request by DSHS.
Question 6: Is training required before a grocer is authorized to accept the WIC EBT card?
Response: WIC EBT grocer training requirements are available in the document Policy No. WV:08.0 WIC Vendor Training.
Question 7: What are the current Message Reason Codes?
Response: Send an email to email@example.com to request a copy of the message reason codes.
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