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How to get a client to participate in the VENA conversation

The following are a few ideas from local agency staff in getting the client to talk.   

When clients are informed they will be provided an opportunity to have their concerns addressed, they are more likely to prepare ahead of time. Here are ways this can be done:  

  1. When clients arrive at the clinic, inform them of the changes in WIC, i.e. WIC no longer takes a diet recall for children and women during certification, and the CA/WCS will answer any questions concerning their child's/family’s diet or health or anything else they would like to discuss today. This allows the clients time to think about their concerns. OR

  2. The changes in WIC may be explained by the CA’s/WCS’s prior to obtaining the anthropometric, blood draw and health history. This allows the clients time to think about their concerns. OR

  3. When clients arrive provide them with a handout that explains the changes in WIC and has a space for them to document their concerns.

Staff found these methods to be effective. If you are having trouble getting clients to voice a concern, try one of these methods. Educating people and giving them time to process the information helps.

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Last updated October 14, 2010