About Us


The Texas Department of State Health Services, Office of EMS/Trauma Systems Coordination is the lead state agency responsible for: 

-Emergency Medical Services systems
-EMS professional certification and licensure
-EMS education, trauma systems and trauma facility designation 
-EMS information and injury prevention
-Medical Standards on Motor Vehicle Operations
-Texas EMS Trauma News

This Office is responsible for about 61,000 EMS professionals, 1100 EMS provider agencies, 560 first responder organizations, 104 designated stroke facilities and 269 designated trauma facilities across Texas. In addition to certification, licensure and designation, the Office also takes a lead in educating the public about EMS and injury prevention, and provides millions of dollars in grants each year to Texas EMS systems and trauma facilities for education, training and equipment.

Mailing Address:   PO Box 149347, Austin, TX 78714-9347  
(All mail must go to this address)
Map to main DSHS location

Street Address:    The Exchange Building, 8407 Wall Street, Suite N-410, Austin, TX 78754  
Map to DSHS-EMS location

Lists of the Office phone extension numbers
Alphabetical Listing
By Program Area
Locations of DSHS field offices around the state

Updated Phone/Fax Numbers!

Office of EMS/Trauma Systems Coordination: (512) 834-6700
Office of EMS/Trauma Systems Coordination fax: (512) 834-6736

EMS Certification and Licensing main line: (512) 834-6700, press option 2
EMS Certification fax: (512) 834-6714

EMS Compliance & Quality Assurance (criminal history checks, provider licensing, first responders, EMS complaints): (512) 834-6700, press:

Option 1- Dial an extension
2- Certification and licensing of EMS personnel
Option 3- Motor vehicle advisory board (MAB)
Option 4- EMS provider/agency licenses
Option 5- EMS criminal background review information
Option 6- Request an EMS complaint form
Option 7- EMS compliance office
Option 8- DSHS mailing address

EMS Compliance & QA fax: (512) 834-6713
EMS Complaints: 1-800-452-6086

For information on certification address changes, click here.


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Last updated April 09, 2014