Contact Us

General Program Inquiries

Email: EMS Information
Phone: 512-834-6700
Fax: 512- 206-3778

Mailing Address
Send correspondence only to:


EMS and Trauma Systems MC 1876
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347

EMS/Trauma System Management Organization

Assistance with EMS Licensing

Email: EMS Personnel
Phone: 512-834-6700, Option 2
Fax: 512-206-3779

Email: EMS Providers/FRO
Phone: 512-834-6700, Option 4
Fax: 512-206-3779

Email: EMS Education Programs
Phone: 512-834-6700, Option 7
Fax: 512-206-3779

Mailing Address

Send correspondence only to:

EMS Certification Group MC 1876
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347

EMS Regional Field Offices

View regional office contact information.

Hospital Designation Programs

Email: Designation Programs
Phone: 512-834-6700
Fax: 512-206-3781

Mailing Address

Send correspondence only to:

EMS and Trauma Systems Designation Programs MC 1876
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347

Medical Advisory Board

Email: Medical Advisory Board
Phone: 512-834-6700, Option 3
Fax: 512-206-3778

Mailing Address

Send correspondence only to:

Medical Advisory Board MC 1876
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347

Out-of-Hospital DNR Program

Email: Adrienne Kitchen
Phone: 512-231-5762

EMS Complaints and Criminal History

EMS Complaints

Email: EMS Complaints
Phone: 512-834-6765
Fax: 512-206-3780

Mailing Address

Send correspondence only to:

EMS Complaints MC 1876
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347

EMS Criminal History

Email: EMS Evaluations
Phone: 512-834-6766
Fax: 512-206-3780

Mailing Address

Send correspondence only to:

EMS Central Unit MC 1876
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347

EMS Enforcement

Crystal Gallegos, EMS Compliance Specialist
Phone: 512-484-4923

Daniel Williams, EMS Compliance Specialist
Phone: 512-670-6512

Krystal Gilbert, EMS Compliance Support
Phone: 512-484-1075

Ademola Olufemi, Consumer Safety Unit Manager
Phone: 512-574-4716

Physical Address

We only receive special service deliveries, such as UPS or Federal Express, at this address. Do not send money to this address.

DSHS Consumer Protection Division
1100 W. 49th Street
Austin, TX 78756

Map to DSHS-EMS location