Complaints & Enforcement - EMS & Trauma


Complaints

Our EMS Compliance Unit investigates complaints against:  

  • Emergency Medical Services (EMS) personnel,  
  • EMS providers,  
  • EMS first responder organizations,  
  • EMS education programs,  
  • EMS course coordinators, and  
  • EMS instructors. 

These complaints involve possible violations of: 

  • The Emergency Healthcare Act at Chapter 773 of the Health and Safety Code and 
  • Our EMS Rules at Chapter 157 of the Texas Administrative Code.

Rules for EMS

Frequently Asked Questions (FAQ)

Who Can File a Complaint? 

How do I file a complaint?

What Information Do You Need to File a Complaint?

Can I Remain Anonymous if I File a Complaint?  

How are Complaints Investigated? 

Will I Be Told the Status of my Complaint? 

What Are the Most Common Complaints? 

How Long Does It Take to Investigate a Complaint? 

What Types of Disciplinary Actions Could Be Imposed? 


Enforcements and Disciplinary Actions 

The information in this section is intended to provide public notice of disciplinary action by the Department of State Health Services and the Division for Regulatory Services, Compliance Unit, and is not intended to reflect the specific findings of either entity.

This information may not reflect any number of factors including, but not limited to, the severity of harm to a patient, any mitigating factors, or a provider/certificant's disciplinary history. This listing is not intended as a guide to the level of sanctions appropriate for a particular act of misconduct. 

We've created a list of helpful resources on rule enforcement and disciplinary actions.  

View the current license status of an EMS professional here.

Rules and Codes 


Reports

2016 Report on Emergency Medical Services Complaints and Investigation (PDF 440KB)


Get In Touch

Contact us for EMS complaint inquiries.

Email: EMS_Complaint@dshs.texas.gov 

Contact us about any EMS enforcement or compliance questions. 

For general enforcement/compliance inquires, please call 512-834-6665. 

Crystal Gallegos, EMS Compliance Specialist
Phone: 737-218-7159
Email: crystal.gallegos@dshs.texas.gov

Heather Godinez, EMS Compliance Specialist
Phone: 512-834-4549
Email: heather.godinez@dshs.texas.gov

Krystal Gilbert, Compliance Support
Phone: 512-231-5757
Email: krystal.gilbert@dshs.texas.gov

Ademola Olufemi, Consumer Safety Unit Manager
Phone: 737-218-7074
Email: ademola.olufemi@dshs.texas.gov 


Emergency Suspensions

For current license status, go to the Online License Verification site.

Angel Jr., William Allen, Pikeville, TN.  September 24, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a) for the duration of the Disaster Declaration for all Texas counties in response to COVID-19.
Bitar, Steven, El Paso, TX.  June 15, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Calhoun, Ryan, Gatesville, TX.  July 1, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Cambre, Taylor Morgan, San Angelo, TX.  May 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Cole, William R., McKinney, TX. May 16, 2018, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Cook, Christopher Wayne, Benbrook and/or Fort Worth, TX.  May 21, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Cuellar, Henry, Houston, TX. January 2, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Dial, Joseph Ernest, Fort Worth, TX.  June 21, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Frazier, III, Ronald J., Georgetown, TX. November 19, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Garcia, IV, Eduardo, Laredo, TX.  May 1, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Gill, James Patrick, Humble, TX.  January 21, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Hill, Ted Pete, Cypress and/or Spring, TX.  March 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Hogston, Elijah, Boling, TX.  July 13, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Horne, Isaiah, Bedford and/or Irving, TX.  December 7, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Hutchinson, Derrick, Leakey, TX.  April 5, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Jones, Brandon C., Houston and/or Alief, TX. June 20, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Kniffin, Christopher Dean, Converse, TX.  March 30, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Lawrence, Joshua L., Dripping Springs, TX.  September 16, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Lawrence, Walker Watt, Millsap and/or Weatherford, TX.  November 29, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Lehman, George, Waxahachie, TX.  November 9, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Lindgren, Nathan Scott, San Antonio, TX.  December 2, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Lively, Christopher, Bastrop, TX.  March 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
McAlexander, Donald Raymond, Conroe, TX.  August 13, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Perry, Ryan C., Navasota, TX.  January 2, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Pitcher, Darvin Dean, Spring, TX.  March 5, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Read, Casey Bernard, Georgetown, TX.  October 7, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Reed, Marcus D., Round Rock, TX. March 15, 2018, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Samuel E. Benson, III DBA AAA Ambulance, McAllen, TX. September 19, 2017, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.16(a).
Sanchez, Germain Javier Luna, Houston, TX. August 13, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Simmons, Kyle Joseph, Bryan, TX.  December 3, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Smith, Rodney Lloyd, Lucas/Allen/Melissa, TX.  June 1, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Stephenson, Jeremy, Denison and/or Gainesville, TX. August 22, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Taylor Jr., Michael Ray, Friona, TX.  April 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Tejeda, Samuel A., Jarrell, TX.  August 30, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Thornton, Matthew Allen Liberty, TX.  November 5, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Tine, Hunter Kit, Fort Worth and/or North Richland Hills, TX.  June 16, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).
Union Healthcare Services, Inc. DBA City EMS, Houston, TX.  October 11, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.16(a).
Upchurch, Jared Wayne, Texarkana, TX.  May 17, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).


 

Current Enforcement Actions

For current license status, go to the Online License Verification site.

All postings will remain on the web page:

  • For one year after final action is taken; and/or
  • Until the suspension or probation expires, whichever is longer.   
 Name City of ResidenceAlleged Action Disciplinary Action(s) Order Effective Date 
Adams, Steven Edward
Sunnyvale/Longview, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35) related to criminal conduct resulting in a conviction for Driving While Intoxicated 3rd or More and failing to notify department of change in criminal history.
24-month Probated Suspension
August 18, 2021
Albritton, Becky Danielle
Amarillo and/or Dumas, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(22), 157.36(b)(31), 157.36(b)(33), and 157.36(b)(35) related to a positive drug screen for Marijuana, Cannabinoids, Ketamine, and Nor Ketamine and self-administering a controlled substance. 
12-month Suspension
August 25, 2021
AM / PM EMS INC
Houston, TX
Violated EMS Rule 25 TAC § 157.16(d)(12) related to failure to provide true and complete information to the Department.
Administrative Penalty of $7,500.00
September 26, 2021
Allen, Jacqualius Ronshay Zamir
Fort Worth, TX
Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(31), 157.36(b)(35), 157.36(b)(48), and 157.36(b)(50) related to failure to follow Medical Director's Protocols/Policies, engaging in behavior that is non-diagnostic and/or non-therapeutic; engaging in activity that betrays the patient privacy perspective or public trust and confidence in EMS. 
Revocation
April 14, 2022
Bailey, Nicholas
Dripping Springs and/or Pflugerville, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(18), 157.36(b)(29), 157.36(b)(35), and 157.36(b)(49) related to criminal conduct resulting in a conviction for Involuntary Manslaughter and failing to disclose on EMS application. 
Revocation
August 19, 2021
Barajas, Jr., Carlos
San Antonio and/or Mission, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(47) related to failure to make accurate, complete, and/or clear patient care report, engaged in conduct that jeopardized or had the potential to jeopardize the health or safety of any person, and falsified EMS record, patient record or report.
12 months Probated Suspension
June 10, 2022
Bates, Anthony Preston 
Elmo, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
Revocation
July 9, 2021
Behringer, Randall
Haslet, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(4), 157.36(b)(8), 157.36(b)(11), 157.36(b)(31), 157.36(b)(37), 157.36(b)(41), and 157.36(b)(47) related to failure to follow Medical Director's Protocols, delegating EMS functions to a person who lacks the education, training, experience, or knowledge to provide appropriate level of care, failure to protect patients/clients and/or the public from unnecessary risk of harm, and engaged in conduct that has the potential to jeopardize the health and safety of a patient. 
6-months Suspension
April 27, 2022
Blackman, Ethan Glen
Breckenridge, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(31), 157.36(b)(32), 157.36(b)(33), and 157.36(b)(35), related to a positive drug screen for Amphetamines, Methamphetamines and Alcohol, failure to follow Medical Director's policy/protocol, and engaging in conduct that jeopardizes the health and safety of patients.
Revocation
November 8, 2021
Brookins, Sr., Danny J.
Denison and/or Warren, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(22), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), and 157.36(b)(35) related to an arrest and conviction of Possession of Controlled Substance,  failure to notify of an arrest for Assault Causes Bodily Injury Family Member, and failure to notify the Department of change in criminal history.
Probated Suspension until May 31, 2024
March 23, 2020
Broussard, Tellis Raymond
Houston, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
5-day Suspension
October 15, 2021
Burnley, Curtis Albert
Dallas/Waxahachie, TX
Violated EMS Rules 25 §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(7), 157.36(b)(28), and 157.36(b)(30) rules in effect on the date of occurrence, related to permitting physical or emotional abuse or injury to a patient or the public, and/or failing to report such abuse or injury to the employer, appropriate legal authority and/or the department, failure to follow Medical Director's Protocols, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that jeopardizes or has potential to jeopardize a patient.
24-month Probated Suspension
June 16, 2021
Chaffer, Sterling ChristopherTemple, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. 
7-days Suspension on July 2, 3, 4, 9, 10, 16 and 17 June 24, 2022
Coker, Corey Lynn
Yantis and/or Sulphur Springs, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(49) related to criminal conduct resulting in a conviction for Driving While Intoxicated 3rd or more and failure to report arrest. 
12-Month Probated Suspension
June 6, 2022
Dallas Lifecare EMS LLC DBA Lifecare EMS
Mesquite, TX
Violated EMS Rules 25 TAC §§ 157.11(n)(1), 157.11(n)(5), and 157.16(d)(14) related to staffing an EMS ambulance with non-certified EMS personnel. 
Administrative Penalty $23,250.00
August 9, 2021
De Leon, David
Pipe Creek and/or Raymondville, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(11), 157.36(b)(24), 157.36(b)(31), 157.36(b)(35), 157.36(b)(37), 157.36(b)(43), and 157.36(b)(48), related to related to failure to provide requested information, failure to follow medical director’s protocols, engaging in conduct that has the potential to jeopardize the health and safety of patients, turning over care of a patient to a person with a lower level of certification, behaving in a disruptive manner toward EMS personnel, behaving in a manner that exploits the EMS personnel patient relationship in a sexual way. and failure to make accurate, complete, and/or clear patient care report.
Revocation
August 2, 2021
Donaho, III, William Timothy
Stockdale, TX
Violated EMS Rules 25 TAC §§ 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide requested information, failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance.
Revocation
December 9, 2021
Edwards, Joshua Austin
Lewisville and/or Coppell, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(25), 157.36(b)(29), 157.36(b)(30), and 157.36(b)(35) related to failure to provide requested information, criminal conduct resulting in deferred adjudication community supervision for Stalking and failing to notify department of change in criminal history.
Suspended until September 20, 2023
June 7, 2022
Escobedo, Mario Arturo
El Paso, TX
Violated EMS Rules 25 TAC § 157.36(b)(34) related to refusal of an employer drug screen test right before, after, or during an assigned EMS shift.
6-month Probated Suspension
January 11, 2022
Flores, James Peter 
Carrollton, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(7), 157.36(b)(28), and 157.36(b)(30) rules in effect on the date of occurrence, related to permitting physical or emotional abuse or injury to a patient or the public, and/or failing to report such abuse or injury to the employer, appropriate legal authority and/or the department, failure to follow Medical Director's Protocols, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that jeopardizes or has potential to jeopardize a patient.
24-month Probated Suspension
April 6, 2021
Flores, Joseph Daniel
Dumas, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), and 157.36(b)(35) related to criminal conduct resulting in an arrest and deferred adjudication for Tampering with Governmental Record and failure to report arrest and notify Department of change in criminal history.
48-month Probated Suspension
March 11, 2021
Fox, Chantil Rose
Petrolia, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(21), 157.36(b)(26), 157.36(b)(29), 157.36(b)(35), 157.36(b)(47) related to criminal conduct resulting in deferred adjudication community supervision for Theft of Property
Greater Than $2,500.00 Less Than $30,000.00 Enhanced and failure to notify Department of indictment. 
24-months Suspension
April 27, 2022
Freed, Christopher Reed
Fort Worth/ Azle/Springtown, TXViolated Texas Occupations Code § 53.021(b) related to felony conviction and imprisonment for Healthcare Fraud and Forfeiture Notification.
Revocation
August 18, 2021
Gaw, Evan
Odessa, TX
Violated Texas Occupations Code § 53.021(b) related to felony conviction and imprisonment for Manslaughter.
Revocation
April 25, 2022
Grodey, Robert David
Tuscola, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(31), and 157.36(b)(35) related to engaging in conduct that jeopardized the health and safety of a patient and failure to make an accurate, complete, and/or clear patient care report.
7-day Suspension from March 04, 2022 through March 10, 2022, followed by an 83-day Probated Suspension
February 4, 2022
Hawkins, James Eric
Murphy, TX
Violated EMS Rules 25 §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(22), 157.36(b)(24), 157.36(b)(31), 157.36(b)(47), and 157.36(b)(49) related to failure to provide requested information, misappropriating medication from his employer, testing positive while on-duty for Hydrocodone and Hydromorphone, and falsifying information provided to the department.
24-month Probated Suspension
May 20, 2021
Hervig, Russell Allan
Anna and/or Grapevine and/or Melissa, TX
Violated EMS Rules 25 TAC §§ 157.33(l)(3), 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(39), and 157.36(b)(40) related to failure to follow medical director's protocols, failure to contact medical control and/or the medical director for refusal of care, falsifying and/or failure to make accurate, complete, and/or clear patient care report.
6-month Probated Suspension
September 26, 2021
Hoenich, Nicholas Allen
Bedford, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(21), 157.36(b)(45), and 157.36(b)(47) related to engaging in acts of dishonesty which relate to the EMS profession by falsifying and/or forging paramedic clinical paperwork.
3-months and 15-days Suspension 
from March 15, 2022 through July 1, 2022

March 24, 2022
Holiness & Brothers INC DBA Holiness & Brothers EMS
Sealy, TX
Violated EMS Rules 25 TAC §§ 157.11(n)(22) and 157.16(d)(19) related to failure to possess city permits. 
Administrative Penalty $1,875.00
May 17, 2022
Holley, Raymond
Cypress and/or Houston, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance.
Revocation
January 5, 2022
Irubor, Ifeanyi
Houston, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(35), 157.36(b)(47) related to having received deferred adjudication community supervision for Medicaid Fraud Greater Than $200K and failure to report arrest and court outcome to the Department.
12-month Suspension 
June 30, 2021
Jones, Jason David
Decatur, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. 
Revocation
April 6, 2022
Ketcherside, Kelly Ann
Leonard, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(31), 157.36(b)(32), 157.36(b)(35), and 157.36(b)(44) related to failure to provide requested information, failure to notify the Department of current mailing address, and operating an emergency response vehicle under the influence of alcohol.
24-month Probated Suspension
April 30, 2021
Kilbride, Robert C. 
Bay City, TXViolated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
12-month Suspension; 
Upon completion of requirements/conditions, may petition for Probated Suspension 
July 16, 2021
Lackey, Sean
Houston, TX
Violated EMS Rules 25 TAC § 157.36(b)(9) related to failing to respond to a call while on duty and/or leaving duty assignment without proper authority.
Reprimand
February 22, 2022
Larson, Daniel Anton
Terrell, TX
Violated Tex. Health & Safety Code § 773.0614 related to deferred adjudication community supervision for Manufacture/Deliver Controlled Substance, Penalty Group 2 Greater Than or Equal to 4 Grams, Less Than 400 Grams, and failure to notify the Department of final court outcome.24-months Probated Suspension
May 13, 2022
Lee, Coy Waylan
Stamford, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)18), 157.36(b)(25), 157.36(b)(29), and 157.36(b)(30) related to criminal conduct resulting in deferred adjudication community supervision for Aggregate Theft and failure to report change in criminal history.
30-day Suspension followed by a Probated Suspension until August 7, 2023
February 10, 2021
Marroquin, Kevin
Arlington, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), and 157.36(b)(47) related to failure to follow Medical Director’s protocol, falsifying patient care report, engaging in conduct that had the potential to jeopardize the health and safety of a patient by performing beyond the scope of level of certification or licensure without Medical Director’s authorization.
7-day Suspension to begin April 11, 2022
March 11, 2022
Matthews, LeahConroe, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
Revocation
August 2, 2021
McCloud, Sheena Nichole
Killeen, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance.
12-month Probated Suspension 
February 11, 2022
McNiel, Wanda Darlene
Moody, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. 
Revocation
April 27, 2022
Mikeska, Staci Lee
Missouri City and/or Houston, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
Reprimand
October 18, 2021
Mitchell, Adam
Denison and/or Sherman, TX
Violated EMS Rules §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. 
7-days Suspension
April 25, 2022
Montgomery County Hospital District DBA Montgomery County Hospital District EMS
Conroe, TXViolated EMS Rules 25 TAC §§ 157.11(n)(7) and 157.16(d)(8) related to failure to assure patient confidentiality according to federal/state laws and Department regulations.ReprimandDecember 2, 2021
Morris, John Robert 
Vidor, Texas
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(8), 157.36(b)(31), and 157.36(b)(35) related to failure to follow Medical Director’s Protocol, engaging in conduct that jeopardized the health and safety of a patient, and failure to make an accurate, complete, and/or clear patient care report.
90-day Probated Suspension
February 8, 2022
Morris, Robert Jacob
Kountze, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(12), and 157.36(b)(44) related to failure to comply with the terms of a Department ordered suspension, staffing an EMS ambulance with a suspended EMS certification, and failure to notify the Department of current mailing address.
Reprimand
February 8, 2022
Newman, Michael Wayne
Floresville, TX
Violated EMS Rules 25 TAC §§ 157.43(h)(2), 157.43(h)(14), 157.43(h)(17), 157.43(m)(3)(B), and 157.43(m)(3)(E) related to failure to provide supervision and oversight, failure to comply with the responsibilities of a course coordinator, and falsifying course completion certificates.
Administrative Penalty $15,750.00
August 5, 2021
Nwako, John A.Houston, TXViolated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)(18), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30) related to an arrest and conviction for theft involving Medicaid and Medicare billing and failure to notify the Department of an arrest and conviction.
7-year Probated SuspensionMarch 8, 2017
Ogavu, Stephen
Houston, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 157.36(b)(26),  157.36(b)(29), 157.36(b)(31), and 157.36(b)(35) related to criminal conduct resulting in deferred adjudication community supervision for third-degree felony offense of Medicaid Fraud Equal to or Over $20K Under $100K, failing to report arrest and failing to notify department of change in criminal history.
Suspension until November 11, 2025
June 30, 2022
Oldani, Patrick Andrew
Lake El Sinore, CA and/or Merkel, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(31), 157.36(35), and 157.36(41), related to engaging in conduct that jeopardized the health and safety of a patient and failure to protect and/or advocate for a patient and/or the public from unnecessary risk of harm.
90-day Probated Suspension 
February 17, 2022
Owens, SerrickDallas, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(36), and 157.36(b)(40) related to failure to follow Medical Director's Protocols/Policies, failure to contact Medical Control and/or the Medical Director as required, falsifying a patient care report, failure to maintain a substantial amount of skill, knowledge, and/or academic acuity to timely and/or accurately perform
duties. 
6-months Suspension
from May 26, 2022 through November 26, 2022
May 26, 2022
Parks, Matthew Troy
Groves, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(8), 157.36(b)(31), and 157.36(b)(35) related to failure to follow medical director’s protocols, engaging in conduct that jeopardizes the health and safety of patients. 
Revocation
August 19, 2021
Parry, Kyle William Bevan
Beaumont and/or Lumberton and/or Silsbee, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(31) and 157.36(b)(33) related to related to a positive drug screen for Cocaine.
90-day Suspension 
from March 22, 2022 through June 22, 2022 


February 22, 2022
Payne, Brad RussellSweetwater, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(16),
157.36(b)(22), 157.36(b)(31), 157.36(b)(32), and 157.36(b)(35) related to misappropriating medication from his employer. 
12-months Suspension
from May 25, 2022 through May 25, 2023
May 25, 2022
Perez, LarryRed Oak, TXViolated EMS Rules 25 TAC §§157.36(b)(2), 157.36(b)(6), 157.36(b)(28), and 157.36(b)(30) related to inappropriate sexual contact while on-duty with two female patients approximately seventeen years of age in the back of an ambulance while transporting.
60-month Probated SuspensionJuly 6, 2017
Phillips, Dwayne Richard
Houston/Stafford, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35) related to criminal conduct resulting in deferred adjudication for Assault Family/Household Member with Previous Conviction.
12-month Probated Suspension
August 23, 2021
Pompa, Veronica LeaCorpus Christi, TXViolated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. 
14-days Suspension
from June 20, 2021 through July 4, 2022
June 20, 2022
Precise EMS LLC DBA Precise EMS
San Juan, TX
Violated HSC § 773.050(a) and EMS Rules 25 TAC §§ 157.11(m)(1), 157.11(m)(4), 157.11(n)(1), 157.11(n)(5), and 157.16(d)(14) (rules in effect on the date of the occurrence  related to staffing an EMS ambulance vehicle with EMS personnel with expired certifications and failure to comply with an Agreed Order.
4-year probated suspension and an Administrative Penalty of $355,375.00 with $307,375.00 probated 
January 21, 2020
Prosinski, Michael
Montgomery, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(11) and 157.36(b)(31) related to delegating EMS functions to a person who lacks the education, training, experience, or knowledge to provide appropriate level of care, and engaged in conduct that has the potential to jeopardize the health and safety of a patient. 
6-months Suspension
from October 7, 2021 through May 4, 2022

May 4, 2022
Quillen, Jordan
Lumberton, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(8), 157.36(b)(16), 157.36(b)(22), 157.36(b)(26), 157.36(b)(31), 157.36(b)(35) related to engaged in conduct that jeopardized or had the potential to jeopardize the health and safety of a person, by performing an invasive treatment without medical authorization, unlawfully appropriated medical equipment, supplies and medication, engaged in act of dishonesty by tampering with a governmental record, and failure to report arrest
24-months Suspension
April 27, 2022
Quiroga, Esmeralda
Raymondville, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance.
Revoked from November 1, 2021 through February 16, 2022
30-day Suspension beginning February 17, 2022
February 17, 2022
Roberts, Crystal Nicole
Humble and/or Houston, TX
Violated EMS Rules 25 TAC §§ 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide requested information, failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance.
Revocation
December 10, 2021
Rodriguez, Henry Nelson
Los Fresnos and/or San Benito, TX 
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.36(b)(44), 157.38(c), and 157.38(k)(5), related to failure to provide requested information, failure to notify the Department of current mailing address, and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
Revocation
August 2, 2021
Schriber, Shirley Ann
Floresville, TX
Violated EMS Rules 25 TAC §§ 157.43(h)(2), 157.43(h)(17), 157.43(m)(3)(B), and 157.43(m)(3)(E) related to failure to provide supervision and oversight, failure to comply with the responsibilities of a course coordinator, and falsifying course completion certificates. 
24-month Probated Suspension
August 10, 2021
Simpson, Garrett
Canyon, TX
Violated Tex. Health & Safety Code § 773.0614 related to deferred adjudication community supervision for Online
Solicitation of a Minor Sexual Conduct.
Revocation
April 6, 2022
Sparks, David Paul
Waxahachie, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance.
7-day Suspension to begin April 29, 2022
March 29, 2022
Spradlin, Joe Allen Jr.
Houston, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(38) related to failure to follow Medical Director’s Protocols/Policies, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that had the potential to jeopardize patient, and betraying public trust and confidence in EMS by causing or permitting emotional abuse.
60-day Probated Suspension
March 11, 2022
Stewart, Jason Taylor
Federal Way, WA and/or Cypress, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24),  157.36(b)(44), 157.38(c) and 157.38(k)(5), related to failure to provide requested documentation to the Department, failure to update change of address, and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
90-day Probated Suspension
September 22, 2021
Thrasher, Keifer Stephon
Lubbock, TX
Violated EMS Rules 25 TAC § 157.36(g) related to reapplication for EMS certification after revocation of previous EMT certification.
12-month Probation
February 9, 2022
Triplett, Rachel Lynn
Arlington, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance and failure to respond to request for information.
3-day Suspension
January 19, 2022
Walker, Perry Scott
Flint, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(20), 157.36(b)(35), and 157.36(b)(40) related to related to assisting another to cheat on psychomotor examinations, engaging in any activity that betrays public trust and confidence in EMS, and engaging in acts of dishonesty which relate to the EMS
profession. 
90-day Suspension 
from April 4, 2022 through July 4, 2022 


March 4, 2022
White, Michael S.
Leander, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance.
3-day Suspension
September 13, 2021
Williams, Andrew Evan
Houston, TX
Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(38) related to failure to follow Medical Director’s Protocols/Policies, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that had the potential to jeopardize patient, and betraying public trust and confidence in EMS by causing or permitting emotional abuse.
60-day Probated Suspension
March 11, 2022
Wright, Frances Ann
Porter, TX
Violated EMS Rules 25 TAC § 157.36(b)(16) related to misappropriating medication from her employer.
3-days Suspension from May 5, 2022 through May 7,2022 followed by 87-days Probated Suspension     
May 4, 2022
Wright, Steven Douglas
Lampasas and/or Whitney, TX
Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)24), 157.36(b)(44), 157.38(c), and 157.38(k)(5), related to failure to provide requested information, failure to notify the Department of current mailing address, and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance and failure to respond to request for information.
3-day Suspension
November 19, 2021
York, Beau T.
Crandall and/or Eustace, TX
Violated EMS Rules 25 TAC §§ 157.33(l)(3), 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(39), and 157.36(b)(40) related to failure to follow medical director's protocols, failure to contact medical control and/or the medical director for refusal of care, falsifying and/or failure to make accurate, complete, and/or clear patient care report.
6-month Probated Suspension
September 26, 2021




Who Can File a Complaint? 

Anyone can. You can file a complaint against any of the following certificate holders or licensees:

  • EMS providers (company), 
  • EMS initial education programs, 
  • EMS continuing education programs, 
  • EMS personnel:  Emergency Care Attendant (ECA), Emergency Medical Technician (EMT), Advanced Emergency Medical Technician (AEMT), Emergency Medical Technician - Paramedic (EMT-P) Licensed Paramedic (LP), EMS Educator (instructor and course coordinator)

How do I file a complaint?

You can file a complaint by completing a form and submitting to the EMS Compliance Unit:
Email: EMS_Complaint@dshs.texas.gov  
Fax: 512-821-4510 
Mail:  
Mail Code-1876,  
Texas Department of State Health Services,  
Attn: EMS Complaints,  
PO Box 149347,  
Austin, TX 78714-9347  
You can get the complaint form online or call us at 512-834-6765 to ask for a copy. 

What Information Do You Need to File a Complaint?

Give any relevant information. Be specific. It is important that we gather as much information as possible, including:  

  • Date(s),  
  • Time(s), and  
  • Location(s) of the alleged incident(s), and the
  • Names, 
  • Addresses,
  • Phone numbers of any witnesses, and the

EMS personnel and providers involved, including:

  • Any ambulance unit identification numbers and
  • Department certification/license numbers of EMS personnel and/or providers involved. 

You can view certification/license numbers and check on the status of:  

  • EMS personnel,  
  • Providers,
  • First responder organizations, or  
  • EMS education programs.  

Select the “Public License Search."  

Can I Remain Anonymous if I File a Complaint? 

Yes. You do not have to provide your name when filing a complaint.  We may not be able to verify there was a violation if you don't give us enough initial information. We may also not be able to follow up with you on the complaint. You will also not be able to follow up nor get information on the status of any possible pending investigation. 

How are Complaints Investigated? 

  1. We will first decide if we have jurisdiction to act. 
  2. Next, we review the complaint to decide if the violation goes against EMS Act Chapter 773 of the Health Safety Code and/or EMS rules found under Chapter 157 of the Texas Administrative Code.
  3. You should receive a complaint acknowledgment letter with a tracking number, contact name, and phone number. This does not apply to anonymous complaints.  

We will open a formal investigation and assign it to an investigator if the violation meets these conditions. In most cases, the investigator will ask the person or entity under investigation for more information.  They usually do this by mail, email, or phone interviews. Sometimes, they do on-site visits. 

All investigative materials and information are confidential and privileged by statute. We can't release any of this, not even to the complainant.

Once we finish the investigation, the Enforcement Review Committee (ERC) reviews the case. They decide if there was a violation and what disciplinary action they will take, if any. You should get complaint closure letter telling you if they substantiated the complaint. This does not apply to an anonymous complaint. 

Will I Be Told the Status of my Complaint? 

You can view all final enforcement actions that we impose on the EMS enforcement action website. 

What Are the Most Common Complaints? 

The most common complaints within DSHS’s jurisdiction are: 

For EMS Providers 

  • Patient Care Issues/Protocol violations, 
  • Non-certified/Expired personnel, 
  • Equipment/Supplies/Medication deficiencies, and 
  • Failure to resolve or follow-up complaints from customers. 

For EMS Certificants/Licensees 

  • Patient care issues/Protocol violations, 
  • Practicing with an expired certification/license, 
  • Drug diversion, 
  • Criminal conduct, 
  • Documentation/Patient care report issues, and 
  • Unprofessional conduct which might endanger the public. 

Examples of complaints that DO NOT fall under its jurisdiction are: 

Billing issues (rates/collection procedures): You should send these complaints to the Texas Attorney General’s Office Consumer Complaints Division.

Rudeness: You should send this issue to the EMS certified/licensed personnel’s employer.

Public Health Information Violations/HIPAA:  You can report these issues to US Department of Health and Human Services Office of Civil Rights (OCR).

Complaints against licensed professionals or facilities other than EMS personnel, EMS providers, or other EMS entities: Send these complaints to the appropriate state licensing agency or other regulatory programs. 

How Long Does It Take to Investigate a Complaint? 

The amount of time varies for each investigation. How long it takes depends on a lot of factors, including:

  • The complexity of a case,
  • Circumstances that may be out of the investigator's control, or  
  • The EMS personnel, provider, or other EMS entities under investigation. 

What Types of Disciplinary Actions Could Be Imposed? 

We can:

  • Close: Dismissed due to insufficient evidence of a violation.
  • Close: Substantiated/no disciplinary action warranted. We accept licensee’s plan of correction or internal remediation.
  • Reprimand
  • Give an administrative penalty or fine (EMS provider only).
  • Suspend or give a probated suspension, or 
  • Revoke a certification or license. 

We may also impose an emergency suspension of a certificate or license. There must be a reasonable cause to believe that a certificate or license holder's conduct is a danger to the public's health and safety.  We may impose emergency suspension separately from a proposed disciplinary action in these cases. 

 

Last updated July 1, 2022