• Contact this ProgramSearch this Program
    Customer Surveys

    Please let us know how we are doing by completing our customer service survey.


Complaint Process - Meat Safety

To expedite a complaint, please provide as much information as possible concerning:

  • The individual, business, or product involved;
  • The full address and/or location;
  • A complete description of the complaint (who, what, when, where, why, how, etc.) and any product information available such as name of product, manufacturer, address, date of manufacture, lot number, amount of product, etc. (if applicable);
  • Contact information (if available) of the person, business or product you are filing the complaint against.

If possible, the individual filing the complaint should provide their contact information in case we need additional information to initiate an investigation.


How to File a Complaint

Email: Brandon Rudloff and/or Roger Drews
Phone: (512) 834-6760
Fax: (512) 834-6763

Mailing Address:
Environmental and Consumer Safety Section
Meat Safety Assurance Unit, MC 1872
Texas Department of State Health Services
P. O. Box 149347
Austin, Texas 78714-9347


Discrimination Complaints for Plants That Receive Inspection Services

To file a complaint of discrimination, contact:

U.S. Department of Agriculture
Director, Office of Adjudication and Compliance
1400 Independence Avenue, SW
Washington, DC 20250-9410

You may contact the Office of Adjudication and Compliance Customer Service Unit for further information at (866) 632-9992 (toll free), (202) 260-1026, (202) 401-0216 (TDD), or (800) 877-8339 (TDD toll free).


This is an equal opportunity program. If you believe you have been discriminated against because of race, color, national origin, age, sex, or disability, contact the U.S. Department of Agriculture, Director, Office of Adjudication and Compliance, 1400 Independence Avenue, SW, Washington, DC 20250-9410; or call (866) 632-9992 (toll free), (202) 260-1026, (202) 401-0216 (TDD), or (800) 877-8339 (TDD toll free).

Last updated February 20, 2019