An individual who wishes to file a complaint against a registered
may write to:
Complaints Management and Investigative Section
P.O. Box 141369
Austin, Texas 78714-1369
or call 1-800-942-5540 to request the appropriate form or
information. This number is for complaints only. Please
routine calls and correspondence to the phone number and address
"Contact Us" page.
How can a person file a complaint against a registered
optician? What happens to a complaint after it is filed?
Contact the Opticians’ Registry Program of DSHS at the address
number shown at the bottom of the main Dispensing Opticians home
When a complaint is filed with DSHS, staff members review the
to determine if it makes allegations that, if proven true, would
violation of the Opticians’ Registry Act or the rules of the
If the allegations would not be a violation of the law or
complaint is closed and the person who filed the complaint is
of the reason that it was closed. If the allegations would be a
of the law or rules, DSHS staff members investigate the
the investigation reveals that no violation occurred, the
closed and the person who filed the complaint is notified of the
that it was closed. If the investigation reveals that a
DSHS staff members determine the appropriate disciplinary action
taken. Actions may include fines; filing of criminal charges; or
revocation, or probation of the optician’s registration.
What happens if the complaint does not fall within the
of the Texas Department of State Health Services?
If DSHS does not have authority to resolve the complaint,
it will be
referred to the appropriate government agency for handling the
if such agency exists.
Complaints alleging wrongdoing by an optometrist are referred
Texas Optometry Board. Complaints alleging wrongdoing by an
are referred to the Texas State Board of Medical Examiners.
may file complaints directly with those agencies by calling the
Professions Council Complaint Hotline at 1-800-821-3205.