Technical Issues - Online Licensing Help Center


Table of Contents


Locked Out of Account

You will need to close your internet web browser, then open a new internet web browser and log in using your user ID and password. It is also a good idea to delete your browsing history or clear your cache on your internet browser. These options should resolve the issue of locking you out of the system. This error does not indicate that your user ID is locked out and needs to be unlocked in our system.

If you cannot login and need assistance, please contact your licensing board or program.

If the licensing board or program cannot assist you, contact vo@dshs.state.tx.us, and please provide detailed information about your issue(s), including a description of your problem(s). Please insert or attach relevant screenshots, if possible.


Minimum Browser Requirements

The online licensing system requires the use of a web browser which supports an encryption protocol of TLS 1.1 or higher.
Supported browsers include:

List of Supported Web Browsers
Browser Platforms Recommended
Version
Download Link Update Link
Chrome (Google) Android, iOS, Mac, Windows 30+ Download Chrome Update Chrome
Firefox (Mozilla) Android, iOS, Mac, Windows 27+ Download Firefox Update Firefox
Internet Explorer (Microsoft) Windows 11+ N/A Update Internet Explorer
Opera (Opera Software) Android, iOS, Mac, Windows 17+ Download Opera Update Opera
Safari (Apple) iOS, Mac 7+ N/A Update Safari

Using Older Versions of Internet Explorer (8, 9, & 10)

NOTE: Windows XP users must use an alternative browser, such as Chrome, Firefox, or Opera, to access this site.

This site may still be used with Internet Explorer versions 8, 9, and 10, however users will need to make the following modification to their security settings in order to access the site:

  • Open Internet Explorer
  • From the top menu, click on "Tools" > "Internet Options
  • When the "Internet Options" dialog appears, select the "Advanced" tab.
  • Scroll down to the "Security" section, and uncheck SSL 2.0, SSL 3.0, and TLS 1.0.
    Internet Explorer Security Options
  • Check TLS 1.1, and TLS 1.2.
  • Click "OK" to save the options and close the dialog box.
Last updated June 10, 2015