THSteps Catalog Frequently Asked Questions (FAQs)

Online order landing page

  1. Can I order Texas Health Steps (THSteps) materials if I am not part of a THSteps agency? Are there any limits to what I can order?
  2. How do I use the "BROWSE ONLY" site to order?
  3. When will I get my order? How long should I wait?
  4. Where can I find THSteps publications (PDF files) to print?
  5. Do you offer materials in Vietnamese?
  6. What happens if I fax in an order?
  7. What if I have additional questions?

Questions specific to the LOGIN (online ordering) site

  1. How do I get access to the LOGIN (online ordering) site?
  2. Are the Username and Password case sensitive?
  3. What do I do if I cannot find an item that I normally order?
  4. What if I enter the wrong information when placing an order?
  5. While I was ordering, the amounts cleared. What do I do?
  6. How do I place an order for another location or person?
  7. How will I know if my order was received?
  8. When will I get my order? How can I track my order?
  9. What do I do if I have a special shipping/delivery instructions for my order?
  10. I forgot my user ID. What do I do?
  11. I forgot my password. What do I do?
  12. How do I change my password?
  13. How do I change or update my account information, such as name, address, phone number, and email address?
  14. Where is the My Account button?
  15. When will I have to create a new password?
  16. When will my user name and/or password be deleted or require updating?

Can I order Texas Health Steps (THSteps) publications if I am not part of a THSteps agency? Are there any limits to what I can order? Yes, people not affiliated with a THSteps agency can order THSteps publications. Go to the THSteps Home Page. Click the “Order Brochures Online” on the left. This will take to you a website page so you can "BROWSE ONLY" (view, download and print PDF) or "LOG IN" to order (if you need a log in, send your request to txmailhouse@maximus.com). Ordering limits: There are limits on some of the THSteps.  These publications will be indicated with a "Limit" and will indicate the maximum amount allowed. If you have a valid reason for exceeding the maximum order quantity for an item, please send your justification to txmailhouse@maximus.com. Valid reasons can include: Health Fairs, conferences, Trainings, presentations etc. We will review your request and submit to the Texas Health and Human Services Commission (HHSC) for approval. Please include your order number with any communications to us so we can look up your information.

How do I use the "BROWSE ONLY" site to order? The "BROWSE ONLY" site is only for viewing, downloading and printing a PDF of publications.  You are able to view all available publications and no log in or password is required. Choose the "Log In To Order" button on the main page if you need to place an order for publications.

  • Clicking on the BROWSE ONLY button will automatically take you to the THSteps catalog and open the "Main Menu" screen. Click on “View Catalog Items” to open the catalog.
  • To browse through the pages, select the drop down arrow beside the page number and select a page number to view. The screen will automatically show the page selected.
  • To search the catalog by stock number or description, go to the search box located at the top left of the catalog screen. Enter a partial or complete stock number, or you can use a keyword for the description, and then click on “Go.”
  • Printable items are indicated with a yellow starburst icon labeled “Click Here For Printable PDF”.

For more information on ordering an item, see Can I order THSteps publications if I am not part of a THSteps agency? Are there any limits to what I can order?

When will I get my order? How long should I wait? An order is shipped within 3-7 business days after it is placed; please allow longer delay during holidays. After an item has been shipped, you will receive an email with a tracking number hyperlink. Clicking on the hyperlink will take you to the shipper’s website and allow you to track the progress of your order.  You can also log in to your account at any time to check your order status. If you have any questions, please contact txmailhouse@maximus.com.

Where can I find THSteps publications (PDF files) to print? Printable PDF files are found in the THSteps catalog, which can be accessed by clicking LOGIN or BROWSE. PDF files are indicated by a yellow starburst icon located to the far right of the item and labeled “Click Here For Printable PDF”. You will need a PDF reader, such as Adobe Acrobat, to open and view the file.

Do you offer publications in Vietnamese? Yes, publications in Vietnamese are available and can be found by clicking the LOGIN or BROWSE buttons. See the Where can I find THSteps publications (PDF files) to print? for more information.

What happens if I fax in an order? Once we receive your fax, we will begin processing your order. Your order will be processed on a first come first basis.  Please note that orders placed online are processed much faster.  You can fax your order to 512-533-3860. If you have any questions, please contact txmailhouse@maximus.com.

What if I have additional questions? If you have questions not answered here, please e-mail txmailhouse@maximus.com.

Questions specific to the LOGIN (online ordering) site

How do I get access to the LOGIN (online ordering) site? You may submit a request for access to txmailhouse@maximus.com.

Are the Username and Password case sensitive? The Username is not case sensitive but the Password is case sensitive.

What do I do if I cannot find an item that I normally order? The search function uses all of the numbers and/or characters entered for a search. Common reasons for not finding an item include: using an incorrect stock number; using too many letters, numbers, or words; or not using words in an item’s title. Try your search again using fewer numbers, letters or words. If you continue to have problems, please email txmailhouse@maximus.com with the information you are looking for.

What if I enter the wrong information when placing an order? You will have a chance to review your order before it is placed.

While I was ordering, the amounts cleared. What do I do? Once you send your order to the shopping cart it will clear the amounts in the boxes. The number of items in your shopping cart will change at the top of the page. When you check out you will be able to verify the amounts are correct before submitting your order.

How do I place an order for another location or person? You will have a chance to change the name and address before an item is shipped when validating an order. Changed information will only be used for shipping one order and will not be saved for future orders.

How will I know if my order was received? You will receive a confirmation email from thstepsmaterials@donotreply.com after an item is ordered to indicate an order was received.

When will I get my order? How can I track my order? An order is shipped within 3-7 business days after ordering, longer during holidays. After an item has been shipped, you will receive an email with a tracking number hyperlink. Clicking on the hyperlink will take you to the shipper’s website and allow you to track the progress of your order. Registered users may also log in to track an order. Click on the “Track Order” button located at the top of most screens. After the "Track Order" screen opens, you may search for your order either by entering the order number or a date range. A list will display the orders you have made. The order number in this list will be a hyperlink for active orders. Click on the link to go to the "Order Detail" screen. Orders that have a status of “open” have not been shipped. Orders with a status of “complete” have been shipped. Scroll to the bottom of the "Order Detail" screen to view the package(s) sent in the completed order. Click on the tracking number in this list to go to the shipper’s website to find more information about the order.

What do I do if I have special shipping/delivery instructions for my order? You would enter any shipping/delivery comments into the shipping comments field, the comments automatically print on the packing list.

I forgot my user ID and/or Password. What do I do? To request your user ID and password, please email txmailhouse@maximus.com from the email address assigned to the account. Only the original user of the ID will receive this information.

I forgot my password. What do I do? On the Login screen click the link “Forgot your Password?” Another screen will open showing a place to enter your user ID. After submitting this information, an email with the current password will be sent to the email address on file for that user ID.

How do I change my password? To request password change, please email txmailhouse@maximus.com from the email address assigned to the account. Only the original user of the ID will receive this information.

How do I change or update my account information, such as name, address, phone number, or email address? Click on the “My Account” button located at the top left of the Catalog screen. The following information will display:

FAQ account image

Highlight the item(s) you want to change, enter new information, and click the “Submit” link to update. Click on "Place Order" to return to the catalog screen.

Where is the "My Account" button? When the "My Account" button does not appear, it has been temporarily taken offline. If you need to change your account information before it is restored, please send an email to txmailhouse@maximus.com call 512-919-1623. Include your user ID, phone number and/or e-mail address, and the information you want changed (password, name, street address, city, state, zip and/or email address).

When will I have to create a new password? Passwords were created for each user based on their address and office type. You can keep your password as long as you like. If you feel you need to change passwords due to staff changes or because you have moved, contact us at txmailhouse@maximus.com to request a new password. If you have lost or forgotten your password, click on the "forgot password" on the sign in page. You will need the original email and user ID to use this option. 

When will my user name and/or password be deleted or require updating? Passwords do not require updating unless you feel there is a reason such as staff changes or if you have moved. Your username and password will remain effective until you request it to be changed or if HHSC asked that it be removed.

 

 

 

Last updated December 4, 2017