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TER Help Desk


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Select a button below.

TER Birth Registration Signup button(1) Sign up for TER
TER Enhancements for Local and Birth Registrars TER Enhancements for Funeral Homes and Medical Certifiers

Medical Amendments(2)

  VSU ED Logo

***Need Training? Go to the On-Line Training Course for Texas Electronic Registrar***


Need Assistance with TER? Select a link below.

Password/PIN Reset

DCOA Copies Not Received

Drop-to-Paper Counter Reset

Delete/Remove Unresolved Record    Add/Edit Death Institutional Location

For assistance with a TER issue that is not listed above, please email help-TER (@) dshs.state.tx.us and include:

  • Detailed information in the subject line (Example: "Having Problems Electronically Verifying a Death Record in TER Death")
  • Your Name
  • Your business or facility name
  • The EDR number (for death records)
  • The name on the record
  • Date of the event
  • Contact phone number
  • Detailed information on the issue you are experiencing, including the events that led up to the issue

Contact the TER Help Desk at 888-963-7111 ext. 3490.

Last updated October 28, 2015