Please Read Carefully!
IMPORTANT - To use the Forgot Password feature, your email must be correct in the TER User Maintenance Security screen. If you are a Local Admin, please verify your email and all email addresses for users in your facility as soon as possible. If you are not a Local Admin, please contact your Local Admin and ask that your email address be verified. If a user’s email address is incorrect, they will not be able to utilize this time-saving feature!
Click the Forgot Password button on the TER login screen. A pop-up message will appear instructing you to check your email. This is the email address that is associated with your TER user account. Note - If you do not receive the email instructions, contact your TER Local Administrator to verify that your email address is correct in the TER system.
You will receive an email from firstname.lastname@example.org with a link to the Security Questions that you selected previously.
At the Security Questions screen, enter the responses to each of your two security questions. Your responses are not case sensitive.
Click ‘Get Password’. This will generate a new email to you that provides a temporary TER password.
Click ‘Yes’ on the window asking “Do you want to close this tab?”
Retrieve the new email with your temporary password. Enter that password on the TER Login screen, then click the Change Password button to immediately change your temporary password to a new, secure password that you will easily remember.