WIC HomeWIC SearchWIC Foods and Food PackagesBreastfeedingBulletins & NewsDietetic InternshipEBTFinancialFind WIC ClinicsGeneral InformationHelp DeskJobsNutrition EducationPolicy and Procedures ManualPolicy SearchProgram RulesPublishing, Promotion and Media ServicesTrainingVendor OperationsWeb Classes for WIC ClientsWIC CatalogWIC DirectorsWIC NewsWIC Wellness WorksRider 19Nondiscrimination Statement

WIC Materials and WIC Media Frequently Asked Questions (FAQ)

Loading...

WIC catalog header

  1. Can I order WIC materials or media if I am not part of a WIC agency? Are there any limits to what I can order?
  2. How do I use the BROWSE site to order?
  3. When will I get my order? How long should I wait?
  4. Where can I find WIC publications (PDF files) to print?
  5. Do you offer materials in Vietnamese?
  6. Where can I find growth charts?
  7. What happens if I fax in an order for items I’ve ordered before?
  8. What if I have additional questions?

Questions specific to the LOGIN (online ordering) site

  1. How do I get access to the LOGIN (online ordering) site?
  2. What do I do if I cannot find an item that I normally order?
  3. What if I enter the wrong information when placing an order?
  4. While I was ordering, the amounts cleared. What do I do?
  5. How do I place an order for another location or person?
  6. Why can’t I place a backorder?
  7. How will I know if my order was received?
  8. When will I get my order? How can I track my order?
  9. I forgot my user ID. What do I do?
  10. I forgot my password. What do I do?
  11. How do I change my password?
  12. How do I change or update my account information, such as name, address, phone number, and email address?
  13. Where is the My Account button?

Can I order WIC materials or media if I am not part of a WIC agency? Are there any limits to what I can order?
Yes, people not affiliated with a WIC agency can order WIC materials. Go to the BROWSE site and search the WIC catalog for items you wish to order.

For WIC Materials, e-mail your order to WICMaterials@dshs.state.tx.us. For WIC Media, e-mail your order to WICMedia@businessink.com. Please be aware that items marked "Restricted for WIC Use Only" or have a quantity of "0" are not available to order. Email requests must include your name, phone number, shipping address, stock number, title, and the quantity of each item you would like to order (please see the ordering limits below). You will receive an email confirming your order.

Ordering limits:

  • For Texas residents: WIC can provide up to 50 courtesy copies of most printed materials. If you would like more, you may print copies using the PDFs provided on our site. Hospitals and birth centers may apply for the Texas Ten Step designation. Once approved, these designated facilities may order directly from the LOGIN site.
  • For non-Texas residents: WIC provides one courtesy copy of printed material; however, you may print as many copies as you like from items with a PDF.

How do I use the BROWSE site to order?
Clicking on the BROWSE button will automatically take you to the WIC catalog and open the "Main Menu" screen. Click on “View Catalog Items” to open the catalog.

To browse through the pages, select the drop down arrow beside the page number and select a page number to view. The screen will automatically show the page selected.

To search the catalog by stock number or description, go to the search box located at the top left of the catalog screen. Enter a partial or complete stock number, or you can use a keyword for the description, and then click on “Go.”

On the right side of the catalog, the "Available" column shows the number of items in stock. Items showing a quantity of 0 in the "Available" column can not be ordered. Some may be discontinued, others may temporarily out of stock. Printable items are indicated with a yellow starburst icon labeled “Click Here For Printable PDF”.

For more information on ordering an item, see Can I order WIC materials or media if I am not part of a WIC agency? Are there any limits to what I can order?

back to top

When will I get my order? How long should I wait?
An order is shipped within 2 business days after it is placed; please allow longer during holidays. After an item has been shipped, you will receive an email with a tracking number hyperlink. Clicking on the hyperlink will take you to the shipper’s website and allow you to track the progress of your order. If you have any questions, please contact WICMaterials@dshs.state.tx.us.

Where can I find WIC publications (PDF files) to print?
Printable PDF files are found in the WIC catalog, which can be accessed by clicking LOGIN or BROWSE. PDF files are indicated by a yellow starburst icon located to the far right of the item and labeled “Click Here For Printable PDF”. You will need a PDF reader, such as Adobe Acrobat, to open and view the file.

Do you offer materials in Vietnamese?
Yes, materials in Vietnamese are available for print only and may be found as a PDF file by clicking the LOGIN or BROWSE buttons. See the Where can I find WIC publications (PDF files) to print? for more information.

Where can I find growth charts?
Free growth charts are available from the Centers for Disease Control. Growth charts are also available as a printable PDF on the WIC Materials BROWSE site.

What happens if I fax in an order for items I’ve ordered before?
As of November 2010, faxed orders are no longer being filled. If you have any questions, please contact WICMaterials@dshs.state.tx.us.

What if I have additional questions?
If you have questions not answered here, please e-mail WICMaterials@dshs.state.tx.us.

 

Questions specific to the LOGIN (online ordering) site

How do I get access to the LOGIN (online ordering) site?
Access to the LOGIN site is only for Texas WIC local agency and clinic staff, for Texas Ten Step designated hospitals, and for users authorized by the WIC state office. You may submit a request for access to WICMaterials@dshs.state.tx.us.

What do I do if I cannot find an item that I normally order?
The search function uses all of the numbers and/or characters entered for a search. Common reasons for not finding an item include: using an incorrect stock number; using too many letters, numbers, or words; or not using words in an item’s title. Try your search again using fewer numbers, letters or words. If you continue to have problems, please email WICMaterials@dshs.state.tx.us with the information you are looking for.

What if I enter the wrong information when placing an order?
You will have a chance to review your order before it is placed.

While I was ordering, the amounts cleared. What do I do?
Once you send your order to the shopping cart it will clear the amounts in the boxes. The number of items in your shopping cart will change at the top of the page. When you check out you will be able to verify the amounts are correct before submitting your order.

How do I place an order for another location or person?
You will have a chance to change the name and address an item is shipped when validating an order. Changed information will only be used for shipping one order and will not be saved for future orders.

back to top

Why can’t I place a backorder?
Only materials in stock can be ordered. If a user attempts to order a larger quantity than is available, the order will be limited to quantity on hand. For example, there are a 100 items available but 101 are ordered. The system will post a warning message stating the quantity ordered will place the item on backorder. If a backorder item does get added to the shopping cart, the system will automatically cancel that item from the final order. Please return to the site at a later date to try your order again.

How will I know if my order was received?
You will receive a confirmation email after an item is ordered to indicate an order was received.

When will I get my order? How can I track my order?
An order is shipped within 2 business days after ordering, longer during holidays. After an item has been shipped, you will receive an email with a tracking number hyperlink. Clicking on the hyperlink will take you to the shipper’s website and allow you to track the progress of your order.

Registered users may also log in to track an order. Click on the “Track Order” button located at the top of most screens. After the "Track Order" screen opens, you may search for your order either by entering the order number or a date range. A list will display the orders you have made. The order number in this list will be a hyperlink for active orders. Click on the link to go to the "Order Detail" screen. Orders that have a status of “open” have not been shipped. Orders with a status of “complete” have been shipped. Scroll to the bottom of the "Order Detail" screen to view the package(s) sent in the completed order. Click on the tracking number in this list to go to the shipper’s website to find more information about the order.

I forgot my user ID. What do I do?
To request your user ID and password, please email WICMaterials@dshs.state.tx.us from the email address assigned to the account. Only the original user of the ID will receive this information.

I forgot my password. What do I do?
On the Login screen click the link “Forgot your Password?” Another screen will open showing a place to enter your user ID. After submitting this information, an email with the current password will be sent to the email address on file for that user ID.

How do I change my password?
Click on the “My Account” button located at the top left of the catalog screen. To change your password, highlight the information in the password block, enter a new password, and click the “Submit” link.
Click on "Place Order" to return to the catalog screen.

How do I change or update my account information, such as name, address, phone number, or email address?
Click on the “My Account” button located at the top left of the Catalog screen. The following information will display:


text input fields found in my account screen
Highlight the item(s) you want to change, enter new information, and click the “Submit” link to update. Click on "Place Order" to return to the catalog screen.

Where is the "My Account" button?
When the "My Account" button does not appear, it has been temporarily taken offline. If you need to change your account information before it is restored, please send an email to wicmedia@businessink.com, or call 866-364-1268, ext. 2307.

Include your user ID, phone number and/or e-mail address, and the information you want changed (password, name, street address, city, state, zip and/or email address).

back to top

  • Loading...
Last updated March 30, 2012