Question 1: Does the State have a specified APL and HCL file retention period for vendors?
Response: The State retains a copy of all APL and HCL files for a period of 3 years. Vendors are not required to archive APL and HCL files but may want to keep copies for research purposes.
Question 2: How do I apply to become an authorized WIC EBT grocer?
Response: Contact Vendor Operations at WICVendorRelations@dshs.state.tx.us.
Question 3: How do I apply to become an authorized WIC EBT system reseller?
Response: Send an e-mail to WICEBTSUPPORT@dshs.state.tx.us with your contact information and the system you are marketing. A member of the certification team will contact you to discuss the process.
Question 4: Who are the authorized WIC EBT system resellers for Texas?
Response: A current list of dealers, distributors and resellers of WIC certified ECR systems is available on the WIC EBT Certified ECR Systems page.
Question 5: Is training required before a grocer is authorized to accept the WIC EBT card?
Response: WIC EBT grocer training requirements are available in the document Policy No. WV:08.0 WIC Vendor Training.
Question 6: What are the current Message Reason Codes?
Response: Send an email to email@example.com to request a copy of the message reason codes.