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WIC Help Desk Frequently Asked Questions

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What is End of Day (EOD)?

EOD is a six-step routine that is run when your clinic finishes for the day. This is when the state sends you updated information such as hot card updates, software updates and food package codes.

Why is a 'good' EOD important?

A good EOD will ensure that you have a good network connection and that your computer is kept up to date with the latest data.

How can I tell if my computer had a 'good' EOD?

Each morning, look at the Nightly Processing Report. A good report will show LU TABLES INCLUDED and LU TABLES UPDATED. Reports that have a Result of 'Abend', NOTHING RECD FROM SA, NOTHING TO UPDATE or are incomplete, indicate problems. Staff should immediately call the Help Desk.

The Help Desk also has available a copy of what a good EOD report should look like. We will be glad to fax your staff a copy.

How do I set up for EOD?

Networks: Completely shut down all workstations except WS1. Leave the screen at the Texas-WIN user ID screen. Insert a tape or cartridge into the server.

Stand-alones: Leave the screen at the Texas-WIN user ID screen. Insert a CDRW backup disc.

Portables: Leave the screen at the Texas-WIN user ID screen. Ensure a satellite cable is attached. Insert a CDRW backup disc. Select Utils/ End-of-day Processing. If backing up to CD, you must also perform a manual backup.

What is the difference between EOD and backups?

They are two distinct and separate processes. Backup saves your clinic or admin's data onto a backup device locally. It is your emergency fall-back if your server or computer fails. End of Day is the communication between your office and the state and is your way of getting the latest updates relevant to your office and the services you provide. It is possible to have a good EOD but a bad backup and vice versa- have a bad EOD but a good backup.

Most backups are checked the same way. Select Start/Programs/Administrative Backup/Daily Backup Logs. Look for the most recent log file and check its contents. The number of files backed up and the number of files verified should be the same. There should be no files skipped.

Laptops that backup up to CDRW are a little different. Those backups must be performed manually. The Help Desk also has available a copy of what a good backup report should look like. We will be glad to fax your staff a copy.

How often should I replace tapes?

Tapes should be replaced every six months. This includes replacing the cleaning tape.

Do I need to format new tapes?

There is no Format option; however, new tapes must be Prepared. To prepare a new tape, simply perform one manual backup on each tape.

How often should I clean my tape drive?

Once a month, or additionally when the Clean Tape light is illuminated on the drive.

My clinic is on satellite (VSAT). Do we still use a modem?

Yes. Prior to satellite, the modem was used to allow EOD communications and Help Desk support. With VSAT, all communications now go through a dish antenna and satellite.The modem is there as a safety net. If the VSAT system fails, we can fall back on the modem for Help Desk support.

Backups in TWIN

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Last updated December 31, 2010