Frequently Asked Questions

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1. How do I return my videos?

You should return the videos in the container in which they were received. Most small packages are sent in bubble envelopes that may be reused. If the envelope is damaged, return items in a similar envelope with padding or a small cardboard box. Larger video packages are sent in cardboard or fiberboard boxes. Please reuse these items to return materials. Do not write directly on the boxes. Use the return label included for resending. Tape all containers securely.

2. How much does return shipping cost?

Return shipping costs will vary depending on several factors, including how many videos are in the package, if there are large folders of written materials included, and what shipper you choose to return the package. U.S. Postal Service sending Media (or Library) Rate with insurance starts at about $5.00 for the first video. Each video after that should run about $2.50. These are approximate costs and will vary based on the included written materials. UPS, if called for a single pick up, will start at about $8.00 for one video and go up to about $15.00. This will vary based on your city and zip code. The number for UPS is 1-800-742-5877. If you have a regular UPS pick up at your location, the rates are much less. These are the two cheapest services for return and still have appropriate insurance. You may use other carriers that are more convenient for you.

3. What happens if I don’t insure the package?

If the package is lost or damaged in transit, you will be billed for the full replacement cost for each video contained in the package. This could cost you anywhere between $50.00 and $500.00 per video. Insurance costs a lot less. If you have insured the package for the $200.00 per video as requested in the Statement of Responsibility, you will not be liable for any replacement costs.

4. Why should I borrow videos from the Audiovisual Library instead of buying my own?

Educational videos can be very expensive. As noted above, they start at about $50 and go up from there. You should base your decision on several things, such as:

a. How often do I need to use the video?
If the video is used more than six times per year, purchasing is recommended.

b. Will the information in the video need to be updated frequently?
Health information changes all the time and there are constantly new ways to reinvent safety procedures. The Audiovisual Library tries to keep the most updated materials available to you without costs. If there is a health or safety video you would like to see in our library, please let us know. If you purchase the video and it becomes outdated, you will have to buy a replacement, which could be expensive.

c. How will you keep track of your purchased videos?
The Audiovisual Library will attend to all your scheduling needs. With your own video collection someone at your organization will have to do this. Videos could get misplaced or borrowed and not returned, requiring follow up. We take care of this for you with our service.

5. How do I get the most recent updates to the Audiovisual Library collection?

The Audiovisual Library catalog is online at http://www.texashealthlibrary.com and you can search it for our newest additions.

6. How many videos can I request at one time and how long can I keep them?

Eight is the maximum you can receive in one shipment. You may request them for a maximum of two weeks. If they have not been scheduled to be sent out to another library patron at the end of your time, you may request a one week extension.

For other questions please contact the Audiovisual Library at (512) 776-7260 or toll free: 1-888-963-7111 ext. 7260 or e-mail avlibrary@dshs.state.tx.us.  

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Last updated June 21, 2011