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Laboratory Services Section

DSHS Laboratory in Austin

Submit Zika Specimens Directly to DSHS Laboratory – not CDC

The Centers for Disease Control (CDC) in Fort Collins has requested that specimens for the detection of Zika virus by real time RT-PCR (rRT-PCR) be submitted to the Texas Department of State Health Services (DSHS) Laboratory in Austin, TX.

Effective immediately, do not ship specimens for rRT-PCR directly to CDC. All specimens for Zika virus should first be submitted to the DSHS Laboratory or an approved Local Health Department Laboratory performing rRT-PCR in Texas. Specimens sent directly to CDC will be forwarded to the DSHS Laboratory resulting in further delay of testing.

For information regarding submission to the DSHS Laboratory, please see specimen collection protocol located at http://www.texaszika.org/docs/DSHS-Chik-Den-Zika-Serology-and-PCR-specimens.pdf. Note: Serum is required for this testing. Please contact your Local Health Department or DSHS Health Services Region prior to shipping to ensure patient meets criteria for testing.

For additional information related to the Zika virus, go to www.texaszika.org.


04/07/16 - Newborn Screening - Notice of Cystic Fibrosis Testing Delays (151kb, PDF)


Lab Hours

Lab Location

Business Office Hours
8:00 a.m. - 5:00 p.m.
Monday - Friday
(512) 776-7318
Fax (512) 776-7294

1100 West 49th Street
Austin, Texas 78756

Signs directing you to laboratory specimen receiving are located at the entrances to the DSHS parking area from Grover Street, North Loop, and Sunshine Drive. 

Laboratory Specimen Receiving is located in a seven-story beige brick building. The specimen receiving department is on the north side of building. The entrance is at the far dock designated as “Laboratory Specimen Receiving.” 

Specimen Receiving Hours
8:00 a.m. - 5:00 p.m.
Monday - Friday
(512) 776-7598

Laboratory Testing Services Manual and Fee Schedules

Obtaining DSHS Laboratory Service:

Setting up an account:
If you don’t already have an account or submitter number with the DSHS Laboratory, call our Reporting Department at (512) 776-7318, ext. 2377.  You will be assigned a submitter number to use when ordering test request forms and kits.

Ordering test request forms and kits:
To order test request forms, call our Reporting Department at (512) 776-7318 ext 2377. To order supplies and kits call the Container Prep Department at (512) 776-7661.  Please be prepared to provide your assigned submitter number. Newborn Screening Kits can only be ordered in writing; please fax your order form to (512) 776-7672. Please allow a minimum of one week for delivery of supplies from date order received by DSHS. If you have not received your order in two weeks please contact (512) 776-7661 to verify that the order form was received. Operators are available by telephone  Monday through Friday (7:30 a.m. to 4:30 p.m.) or a message can be left at any time; please include your city with any message. Supplies are mailed out Monday-Friday.  For emergency overnight orders, your written request must be received by 2 p.m. the day the shipment needs to go out; the form must be completely filled out including your courier account number so that the shipping costs are billed directly to you from the courier. Please also call no later than 2 p.m. to ensure that the order was received. The DSHS Laboratory is closed on the followingholidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve Day
  • Christmas Day

Billing Information
Tests are billed monthly to the physician’s office, hospital, clinic or institution whose account number appears on the test request form accompanying the specimen.  When Medicaid, Medicare, Insurance, or any other Third Party information is included on the test request form, these will be billed prior to the submitter for payment.

  • Full payment is due 30 days from date of invoice for all lab services. 

  • Full payment is due 120 days from date of invoice for Newborn Screening Kits.

Questions about billing may be addressed to:
Department of State Health Services
Revenue Management Unit - Billing Department
PO Box 149347
Austin, TX  78714-9347
(512) 776-7317

Austin:

CLIA ID: 45D0660644
CAP ID: 3024401 
Tax ID # 32-0113643

STL:

CLIA ID: 45D0503753
CAP ID: 2148801
Tax ID # 32-0113643

Last Updated September 13, 2004

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