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Laboratory Services Section

DSHS Laboratory in Austin

Laboratory Notices

Discontinuation of Arbovirus IgG Antibody Assays

Effective June 30, 2016, arbovirus IgG antibody assays will no longer be offered at the DSHS Laboratory.

Change in Test Method for Arbovirus IgM Antibody Assays

Effective June 30, 2016, the CDC MAC-ELISA for detection of West Nile and St. Louis Encephalitis IgM antibody will replace the currently used microsphere immunoassay (MIA) arbovirus IgM antibody assay.

05/26/16 - Newborn Screening - Changes to NBS Cystic Fibrosis Testing and Result Reporting Statements

Submit Zika Specimens Directly to DSHS Laboratory – not CDC

The Centers for Disease Control (CDC) in Fort Collins has requested that specimens for the detection of Zika virus by real time RT-PCR (rRT-PCR) be submitted to the Texas Department of State Health Services (DSHS) Laboratory in Austin, TX.

Effective immediately, do not ship specimens for rRT-PCR directly to CDC. All specimens for Zika virus should first be submitted to the DSHS Laboratory or an approved Local Health Department Laboratory performing rRT-PCR in Texas. Specimens sent directly to CDC will be forwarded to the DSHS Laboratory resulting in further delay of testing.

For information regarding submission to the DSHS Laboratory, please see specimen collection protocol located at http://www.texaszika.org/docs/DSHS-Chik-Den-Zika-Serology-and-PCR-specimens.pdf. Note: Serum is required for this testing. Please contact your Local Health Department or DSHS Health Services Region prior to shipping to ensure patient meets criteria for testing.

For additional information related to the Zika virus, go to www.texaszika.org.

General Information

Lab Hours

Lab Location

Business Office Hours
8:00 a.m. - 5:00 p.m.
Monday - Friday
(512) 776-7318
Fax (512) 776-7294

1100 West 49th Street
Austin, Texas 78756

Signs directing you to laboratory specimen receiving are located at the entrances to the DSHS parking area from Grover Street, North Loop, and Sunshine Drive. 

Laboratory Specimen Receiving is located in a seven-story beige brick building. The specimen receiving department is on the north side of building. The entrance is at the far dock designated as “Laboratory Specimen Receiving.” 

Specimen Receiving Hours
8:00 a.m. - 5:00 p.m.
Monday - Friday
(512) 776-7598

Laboratory Contacts

Mailing/Shipping Info

Email the Laboratory

For Test Results:

Data Entry and Reporting

  • (512) 776-7578
  • fax: (512) 776-7533

For Supply Orders/Requests:

Container Prep

  • (512) 776-7661
  • fax: (512) 776-7672

For Specimen Shipping/Receiving:

Specimen Acquisition

  • (512) 776-7598
  • fax: (512) 776-7510

For Billing/Payment Questions:

Lab Billing/Accounting

  • (512) 776-7317
  • fax: (512) 776-7588

CAP and CLIA Certificates

CAP Documents

CLIA Documents

Laboratory Testing Services Manual, Forms, and Fee Schedules

Obtaining DSHS Laboratory Service

Setting up an account:
If you don’t already have an account or submitter number with the DSHS Laboratory, call our Reporting Department at (512) 776-7318, ext. 7578.  You will be assigned a submitter number to use when ordering test request forms and kits.

Ordering test request forms and kits:
To order test request forms, call our Reporting Department at (512) 776-7318 ext 7578. To order supplies and kits call the Container Prep Department at (512) 776-7661.  Please be prepared to provide your assigned submitter number. Newborn Screening Kits can only be ordered in writing; please fax your order form to (512) 776-7672. Please allow a minimum of one week for delivery of supplies from date order received by DSHS. If you have not received your order in two weeks please contact (512) 776-7661 to verify that the order form was received. Operators are available by telephone  Monday through Friday (7:30 a.m. to 4:30 p.m.) or a message can be left at any time; please include your city with any message. Supplies are mailed out Monday-Friday.  For emergency overnight orders, your written request must be received by 2 p.m. the day the shipment needs to go out; the form must be completely filled out including your courier account number so that the shipping costs are billed directly to you from the courier. Please also call no later than 2 p.m. to ensure that the order was received. The DSHS Laboratory is closed on the followingholidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve Day
  • Christmas Day

Billing Information
Tests are billed monthly to the physician’s office, hospital, clinic or institution whose account number appears on the test request form accompanying the specimen.  When Medicaid, Medicare, Insurance, or any other Third Party information is included on the test request form, these will be billed prior to the submitter for payment.

  • Full payment is due 30 days from date of invoice for all lab services. 

  • Full payment is due 120 days from date of invoice for Newborn Screening Kits.

Questions about billing may be addressed to:
Department of State Health Services
Revenue Management Unit - Billing Department
PO Box 149347
Austin, TX  78714-9347
(512) 776-7317


CLIA ID: 45D0660644
CAP ID: 3024401 
Tax ID # 32-0113643


CLIA ID: 45D0503753
CAP ID: 2148801
Tax ID # 32-0113643

Patient Results Request

(Página en español)

How Patients Can Request Copies of Test Results

Starting October 1, 2014, we can provide test results to patients, or to their legally authorized representative, for specimens tested at the DSHS Laboratory. Please follow the steps below to ask for your test results.

  • Complete the Authorization to Release Laboratory Results form (PDF 63kb). All fields are required. If all fields are not filled in, you may not get your results. If you have questions about the form, call DSHS at (512) 776-7578.
  • Mail or fax your completed Authorization to Release Laboratory Results form (PDF 63kb). Include (1) a copy of your current and valid government-issued photo ID, and (2) any other documents needed.
  • Laboratory Reporting Group, MC 1947
    PO Box 149347 
    Austin, TX 78714-9347

    Fax: (512) 776-7533
  • Please allow up to 30 days for DSHS to review and reply to your request. If we have questions, we will contact you.

Remote Data Systems (RDS)

Log-in Pages

Newborn Screening (NBS):

Results-Web Portal - Public Health Microbiology (PH) and Clinical Chemistry (THSteps) for Providers:

Forms to Apply for a Remote Data Systems Account

To apply for access to any of the Remote Data Systems, please submit the following forms:

Facility Security Agreement (PDF 20kb)

  • Only one needed per facility (or per Submitter ID). 

    Submitter ID/TPI number must match the numbers on the specimen submission forms.

Web User Access Agreement (PDF 22kb)

  • Each person that will need access to the remote data services will need to complete their own web user access agreement. 

    Shared accounts (multiple people using one log-in) are not permitted.

RDS Contacts

General questions:

Technical help (password reset, system problems):

Rabies Testing

The rabies laboratory at the Texas Department of State Health Services (TDSHS) Laboratory Services Section in Austin is the primary rabies diagnostic laboratory in the State of Texas. For information on submitting specimens to the laboratory for rabies testing, see the Rabies Specimen Shipping and Packing Instructions page.

Last Updated May 19, 2016

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