Division for Regulatory Services - Online Licensing System - FAQs

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This FAQ page contains general information on how to renew a license online using the new Online Licensing System for all registrations, permits, and licenses issued by the regulatory boards and programs of the DSHS Division for Regulatory Services. Additional information on specific renewal requirements is available on the websites of each licensing board or program. 

Click on the frequently asked question to link down this page for the answer. 

Who should create a user registration?

How do I get to the Who Should Register and FAQs webpage or screen?

If I hold a license or want to upgrade my license, should I apply for a license?

Can a third party pay my license fee?

What if I lose my user password?

What if I forget my user id?

Who is eligible to renew online through this system?

How long will my renewal be?

If I renew online, will I get my license/ registration faster than if I renew by mail or in person?

Can I change my address at the time of renewal or between renewals?

Can I renew, start an application for licensure, pay a billing fee, or change my address online at any time?

How do I change my email address on an existing use account?

If I complete and submit an application online buy choose Pay Later, how do I go back into the system and pay?

Can I change my name as part of the online renewal?

If you are not sure of your correct DBA (doing business as) Name or your Organization Name on your license, how can you check that name?

What brower version does the application support?

If I get locked out, what other options do I have?

If I am unable to login at the site, who do I contact?

 

Who should create a user registration?
Licensees and applicants with license types listed on our Who Should Register webpage (with license types currently eligible to start a new license, renew, pay a billing fee, and/or change addresses) should register as users.

How do I get to the Who Should Register and FAQs webpage or screen?
The Who Should Register webpage or screen is accessible from the main Online Licensing Services login screen or webpage.  The link for this webpage is in the top right hand corner of the login screen.  Once you have logged in with your user account, you will no longer see this link.  You will need to log out in order to access this webpage or screen.

If I hold a license or want to upgrade my license, should I apply for a license?
It depends on the license you hold. The Who Should Register webpage lists the license types that you can apply for, as well as which functions are available for that license. There are some licenses that can be applied for initially online. With some license types, you may renew, pay a billing fee, and/or change your mailing address.

Can a third party pay my license fee?
Currently, EMS Personnel, EMS Educators, and EMD Instructors may use a third party to make payment on their individual license. For all other license types, only the licensee will be able to make payment on their individual license.

If you are the third party payer who received an email that an application was sent to you for third party payment, you will find the third party payment referral under “Additional Activities’, Pay for Online Applications”.

What if I lose my user password?
Click on Forgot Password on the home page and enter your user ID for the system and a new password will be emailed to the email address on your registration.

What if I forget my user id?
Click on Forgot user ID on the home page and enter the email address on your registration. Your user ID will be emailed to you.

Who is eligible to renew online through this system?
Most license programs allow renewal one to three months before license expiration date. If you are eligible for renewal, you should see a renewal listed under “It is time to Renew!” on the Quick Start Menu screen after logging into the system.

How long will my renewal period be?
Most licenses and registrations are renewed for two years. Check with your licensing program to confirm the renewal period.

If I renew online, will I get my license/registration faster than if I renew by mail or in person?
Online renewals, initial license applications, and change of addresses are submitted daily to the licensing boards or programs, therefore, the mailing time to the agency is eliminated.

Can I change my address at the time of renewal or between renewals?
For most license types, you may change your address at any time using the Address Change transaction. Please check the Who Should Register webpage which shows which license types have the ability to change addresses. Also, you should change your address before you renew or at the time of your renewal, so that any paper license or certificate will go to the correct address.

You will find address change applications under “Manage your license information” on the Quick Start Menu screen after logging into the system.

Can I renew, start an application for licensure, pay a billing fee, or change my address online at any time?
Yes, the system is available 7 days per week, 24 hours per day except for routine maintenance down time.

How do I change my email address on an existing user account?
If your email address needs to be changed on your account, login with your user ID and click on Update Profile. Email addresses and user IDs may be changed by editing your Personal Information.

If you no longer have access to your old email address and cannot reset your password to login, contact the licensing board or program using the Contact DSHS Programs link on the left side of the bottom gray bar on the main login webpage.

If I complete and submit an application online but choose Pay Later, how do I go back into the system and pay?
After logging back into the system with the same user ID that you used to submit and attest your application, you will find the payment under “Additional Activities’, Pay for Online Applications”.

Can I change my name as part of the online renewal?
No, name changes must be submitted in writing to the licensing board or program office. You must provide any documentation required by the licensing board or program.

If you are not sure of your correct DBA (doing business as) Name or your Organization Name on your license, how can you check that name?
If you are not sure as to your correct DBA (doing business as) name or your organization name on your license, please use the License Search on the main login webpage.

What browser versions does the application support?
Internet Explorer 8 and higher.

If I get locked out, what other options do I have?
You will need to close your internet web browser, then open a new internet web browser and log in using your user ID and password.  It is also a good idea to delete your browsing history or clear your cache on your internet browser.  These options should resolve the issue of locking you out of the system.  This error does not indicate that your user ID is locked out and needs to be unlocked in our system.

If I am unable to login at the site, whom do I contact?
If you cannot login and need assistance, contact the licensing board or program using the Contact DSHS Programs link on the left side of the bottom gray bar on the main login webpage.

If the licensing board or program cannot assist you, contact vo@dshs.state.tx.us, and please provide detailed information about your issue(s), including a description of your problem(s).  Please insert or attach relevant screenshots, if possible.

When you have finished reading this page, please click the BACK button in your browser to return to the previously viewed page.

 

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Last updated December 09, 2013