TxEVER FAQs

All Users
Birth
Death
Fetal Death

Local Registrars
Local Admins
System Requirements

All Users

My Pin Number does not work.
I do not remember my User ID.
My account is locked.
Do I have to download TxEVER software to use it?
Can I use TxEVER on an Apple device?
How do I enroll for TxEVER?
Will my TER username/password be transferred to TxEVER or do I need to make a new account?
How long does TxEVER give you until it logs you out?
How do I clear my browser cache?


My Pin Number does not work.

Only your Local Admin or us, at the state level, will be able to perform the primary fix for the "Invalid Pin" issue. Please have your local admin go, from the Death Tab, to Tools > Library Maintenance, and ensure your User ID is "mapped" correctly in the "User" field.  


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I do not remember my User ID.

Your TER User ID transferred to TxEVER. If you do not recall your TER User ID, contact your local administrator who can look up your User ID. Alternatively, complete the TxEVER Help Desk Form and submit through the website.


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My account is locked.

First, contact your local administrator to unlock your account.  Alternatively, complete the TxEVER Help Desk Form and submit through the website.

If you are a Local Administrator, follow these steps to unlock an account:
Step 1: Login onto TxEVER, select Global > Tools > Security > User Maintenance
Step 2: Select User.
Step 3: If the User is locked out; the ‘Unlock’ button will appear.
Step 4: Click ‘Unlock.’
Step 5: The Local Administrator will receive an alert stating ‘successfully unlocked.’


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Do I have to download TxEVER software to use it?

No, TxEVER system is completely web-based.


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Can I use TxEVER on an Apple device?

Yes, TxEVER is accessible from Mac computers.


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How do I enroll for TxEVER?

Go to the front page of TxEVER and click "User Enrollment."


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Will my TER username/password be transferred to TxEVER or do I need to make a new account?

User accounts will be transferred from TER, though you will be asked to create a new password in TxEVER.


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How long does TxEVER give you until it logs you out?

20 minutes of inactivity.


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How do I clear my browser cache?

You can clear your browser cache by following the steps below, depending on your internet browser.

Microsoft Internet Explorer (IE)

  • Click Tools, then click Internet Options. 
  • Under Browsing history, click Delete and make sure highlighted checkboxes are checked.
  • Click OK and restart browser.

Mozilla Firefox

  • Click Tools, then Options, then Privacy and Security. 
  • Under Cookies and Site Data, click Clear Data.
  • Make sure Cookies and Cache are checked, click OK and restart the browser.

Google Chrome

  • Click Tools, then Settings, then Advanced, then Clear Browsing Data. 
  • Make sure to check Cookies and Cached Images and Files. 
  • Click OK and restart the browser.

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Birth

Can one person have processes to data-enter and certify a birth?
What is the Gen Print plug-in?
What are the steps to successfully install Gen Print?
Will the TER certifier/attendant table information transfer to TxEVER?
Can a record be created in TxEVER on an in-house computer, saved, then opened on a touch tablet for signatures, saved, then re-opened on the computer for printing purposes?
Can one person have processes to data-enter and certify a birth?
What do I need to sign an AOP in TxEVER?
Will you still accept faxed AOPs?
Are BOTH parents required to sign the verification of birth?
Can I still do AOP partials during birth registration?
How will the attorneys get into TxEVER?
Is it correct that the hospital entering a birth record must select the local registrar manually for every birth entered?
Topaz Signature Pad issues update.


Can one person have processes to data-enter and certify a birth?

Yes. VSS recommends that the person who certifies the birth be different than the person who did the data entry to improve data quality.


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What is the Gen Print plug-in?

The Gen Print Plugin is a software plug-in that acts as the glue between TxEVER and Hardware Peripherals via Printers, Scanners, Signature Pads & Barcode Scanners. Local Registrars will need it to do Remote Certificate Issuance. The plug-in is however NOT required to open or print PDF files from TxEVER.


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What are the steps to successfully install Gen Print?

  1. Download TxEVER Gen Print Plugin
  2. For complete instructions, please download the TxEVER Gen Print Plugin v1.2 (002)

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Will the TER certifier/attendant table information transfer to TxEVER?

Yes.


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Can a record be created in TxEVER on an in-house computer, saved, then opened on a touch tablet for signatures, saved, then re-opened on the computer for printing purposes?

Yes.


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Can one person have processes to data-enter and certify a birth?

Yes. VSS recommends that the person who certifies the birth be different than the person who did the data entry to improve data quality.


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What do I need to sign an AOP in TxEVER?

AOPs must be electronically submitted in TxEVER using a wireless or wired computer mouse, a laptop trackpad, a USB signature pad, a touch screen, or by scanning/uploading the document into TxEVER.


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Will you still accept faxed AOPs?

No, faxing the AOP to VSS will no longer be an option.


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Are BOTH parents required to sign the verification of birth?

No. This is not mandatory.


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Can I still do AOP partials during birth registration?

If a partial AOP is being submitted, then it must be completed in Pre/Post birth AOP registration first. It can then be matched to the birth record during birth registration.


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How will the attorneys get into TxEVER?

Attorneys can register and use the TxEVER system to complete AOPs.


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Is it correct that the hospital entering a birth record must select the local registrar manually for every birth entered?

LR assignment will be automatic for facilities, but it may require a semi-automatic process for home-birth midwives. For the latter, the system will identify local registrars in the county of birth and provide an opportunity for assigning them to the record.


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Topaz Signature Pad issues update.

The signature pad issues have been fixed. You may now collect signatures directly in TxEVER using the "USB Pad" signature option. Please double check the signed AOP to ensure the signatures appear on the actual AOP form, not on a separate white page.

Signature pad not writing at all.

Download instructions to clear the Gen Print cache and ensure that you have Java Version 8 installed on your computer.

Signature pad scribbling all over the place

Download instructions to unplug signature pad, clear all browser caches, clear Gen Print cache, and ensure you have Java Version 8 installed on your computer.


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Death

What’s the process after the funeral home and medical certifier enter the information required for a death record?
Is a signed and/or certified death certificate required to cremate a body or transport a body to another state?
Can the DCOA process be completed at any time or just before verification?
Has the process for obtaining a burial-transit permit (BTP) changed?
Can we register fetal deaths in TxEVER?
Currently we can take a partial Facts of Death to the local registrar to get a BTP for shipping human remains without the doctor completing the record. Will that still be the case in TxEVER?
I am unable to find the place of disposition.


What’s the process after the funeral home and medical certifier enter the information required for a death record?

  • Once a funeral home and medical certifier enter the information required for a death record, that information is transmitted to the state where it is accepted and transmitted to the local registrar (four times a day).
  • Once the local registrar has accepted and printed the record, they can print certified copies of the death certificate.
  • Because the death record is now routed to the state before instead of after the local registrar, it could be a few additional hours before the local registrar is able to print certified death certificate copies for funeral homes. By the same token, the state is able to issue certified copies more quickly than before.

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Can the DCOA process be completed at any time or just before verification?

A DCOA order can only be completed after the record has been demographically verified.


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Is a signed and/or certified death certificate required to cremate a body or transport a body to another state?

  • A signed and/or registered death certificate is not required to cremate a body or transport a body to another state.
  • A “burial transit permit” issued by the local registrar in the jurisdiction where the death occurred allows either cremation or transportation between states. This process has not changed.
  • The local registrar can issue a burial transit permit before a death certificate is signed and/or registered, as long as they can see that it is in process.
  • Funeral directors in need of a permit to transport or cremate a body should contact the appropriate local registrar.
  • TxEVER does contain an electronic burial transit permit process, but we have told local registrars and funeral homes to continue to use the manual process if/when that is quicker. 

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Has the process for obtaining a burial-transit permit (BTP) changed?

A burial transit permit (BTP) is required for a body to be removed from the state, cremated, or transported by common carrier. As per TAC 181.2(b), a death certificate “completed in so far as possible” is required before a local registrar can issue the BTP.

The process has not changed. Local registrars are still responsible for issuing these permits. Local registrars can use the death general data entry screen to verify that a death certificate is in TxEVER. Local registrars can require documents such as a verification of death facts, report of death, and/or an authority to cremate. The funeral directors can print the verification of death facts and report of death from TxEVER, and the authority to cremate and can be found on the TxEVER Landing Page

The manual BTP process can still be used as needed to issue a written BTP without a completed death certificate. BTPs have been incorporated into TxEVER, and this electronic process requires the death certificate to be medically certified and demographically verified.


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Can we register fetal deaths in TxEVER?

Fetal death registration rollout is scheduled for August 1, 2019. Until that functionality becomes available, continue to use the pink form. Also, see the Fetal Death FAQs section for more information.


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Currently we can take a partial Facts of Death to the local registrar to get a BTP for shipping human remains without the doctor completing the record. Will that still be the case in TxEVER?

TxEVER does not currently have an electronic process for this type of request. A manual BTP may still be issued.


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I am unable to find the place of disposition.

Download the instructions for searching for a crematory or cemetery in TxEver.


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Fetal Death

Are Funeral Directors required to place a DCOA order for fetal deaths?

No, DCOA orders are not required for fetal death reporting.


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How do I obtain a burial-transit permit for a fetal death?

Burial-transit permits are obtained the same way as regular death certificates. Please contact your local registrar for burial-transit permit requirements.


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Local Registrars

Will the local file number/date be automatically assigned? Will TxEVER know to assign the number in the correct format (i.e. 02-0001 for the first 2018 birth, but still use the next 2017 number if a 2017 birth comes through)?

Local file number will be automatically assigned in the correct format.


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How will remote births be printed? Can we use the short paper for issuance (if it is printed on 8.5x11 from TxEVER and then photocopied onto the paper)?

Remote births will be printed directly from TxEVER and will be printed on 8.5x11 security paper.


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Local Admins

How do I create a TxEVER account?
Will the LR's signature show on the record?
After office hours, can Police Dept. employee(s) be given access to accept/release Death records for a BTP?
Will each TxEVER user get a PIN or only those with security to enter a birth record?


How do I create a TxEVER account?

Our resources page offers an eVideo and user guides for each stakeholder role to help you set up a new user account.

Please see watch the TxEVER: Adding New Users video on YouTube.

View the account management user guides:


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Will the LR's signature show on the record?

At this time, local registrar signatures will not be printed on locally-issued records. Please continue to sign them manually.


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After office hours, can Police Dept. employee(s) be given access to accept/release Death records for a BTP?

Only vital records personnel with credentials on TxEVER will be allowed to issue electronic BTPs. 


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Will each TxEVER user get a PIN or only those with security to enter a birth record?

A pin # is given to TxEVER users when enrolled as a new user.  A PIN # is issued by default to all users, but TxEVER only accepts a PIN from users with certifying and/or signing rights.


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System Requirements

VSS recommends the following software and hardware minimum requirements.

Software

Supported Desktop Operating Systems Minimum Required Internet Browsers1,2  Minimum Required Java Runtime Build 

Windows 7 and 8.1 (32- or 64-bit w/ Service Pack 1)

Windows 10 (32- or 64-bit)
64-bit is recommended

Mac Os X version 10.10 or higher 

Internet Explorer 11 Recommended

Chrome Version 30

Firefox version 45

Safari version 9.0

Build 1.7.0_11 
Supported Mobile Operating Systems Minimum Required Internet Browsers Minimum Required Java Version 
Apple iOS version 9.0 or higher  Safari version 9.0 N/A 
Android version 6.0 or higher  Chrome version 54.0  N/A 

1 Client Browsers must be configured to use TLS 1.2.

2 Microsoft Edge is not yet capable of supporting many websites and web applications and does not have a compatibility mode that will allow it to run TxEVER.  Internet Explorer will automatically open when the user browses to one of those listed sites using Edge.


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TxEVER Gen Print Plug-In

The Gen Print Plugin is a software plug-in that acts as the glue between TxEVER and Hardware Peripherals via Printers, Scanners, Signature Pads & Barcode Scanners. Local Registrars will need it to do Remote Certificate Issuance. The plug-in is however NOT required to open or print PDF files from TxEVER.

For Windows 10 Version 2.0.7 (Latest Version) 
For Mac OS X  Version 2.0.7 (Latest Version)

When using a portable computing device (e.g., laptop, Palm Pilot, BlackBerry, USB devices, etc.) to access agency data, you must take precautions to ensure that mobile computing does not compromise the security of the systems being used or data therein.  To ensure the security of the device, implement one or both of the following standards:

  • A password-protected sign-on screen requirement for mobile equipment.
  • A mechanism to encrypt business-sensitive or confidential data (PII or PHI).  Use whole disk encryption such as PGP where appropriate (e.g. laptops, tablets, desktops)

Complete the following steps to install Gen Print.

  1. Update all browsers (Internet Explorer, Chrome, Firefox, Safari) to the latest version.
  2. Update Java to the latest version.
  3. Download TxEVER Gen Print Plugin
  4. Install Gen Print Plugin as a local administrator.
  5. Launch any browser and allow the connection to the Gen Print Plugin. (Select “Remember this decision” so you don’t have to repeatedly have to answer the question.)
  6. For complete instructions, please download the  Gen Print Plugin Installation and Troubleshooting Instructions.

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Hardware

End User PC Requirements

Processor Intel 2.4Ghz 4MB L2 Cache 
Number of processors  2 or higher 
Operating System  Microsoft Windows 7 or higher (64-bit) 
Standard memory  8 GB
Primary Hard Drive  120 GB SATA 3.0 GB/S 
Server Software and "desktop client" software  IE 11/Firefox 45.0 or higher, Adobe Reader 10.0 or higher, JRE 1.8.0 or higher, optional Excel for reporting.

End User Mac Requirements

Processor  2.2 GHz dual-core 
Number of processors
Operating System  OS X 10.10 and higher 
Standard memory  8 GB 
Primary Hard Drive  128 GB Flash Drive 
Server Software and "desktop client" software  Safari 9.0 or higher, JRE 8 Update 25 or higher, Adobe Reader 11.0.11 or higher, optional Excel for reporting.

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Scanner (if currently used by your office)

  • Minimum 300 ppi input resolution
  • Grayscale and Monochrome color capability
  • 8.5 X 14 scan area
  • USB connectivity
  • TWAIN-compliant interface/protocol

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Printer

High-speed laser printer required for printing on certified security paper.


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Signature pads (optional)

VS can guarantee that Topaz TL 460 will be compatible with TxEVER.  Other signature pad models meeting the following requirements may or may not be able to function with the system.

Sensor Type: 3rd generation touch-screen

Pen Type: Rugged, passive pen, battery-less

Input Resolution: programmable ppi

Signing Area: 4.4" X 1.3"

Authentication Capability: Forensic quality .SIG data capable of examination and authentication with software.



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Last updated July 12, 2019